Job Overview
Employment Type
Full-time
Hourly
Compensation
Salary
Range $49,000.00 - $55,000.00
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
401(k)
Disability insurance
401(k) matching
Paid Time Off
Vision Insurance
Gym membership
Parental leave
Life insurance
Job Description
21st Mortgage Corporation is a reputable mortgage lending institution based in Downtown Knoxville, Tennessee. With a commitment to providing exceptional customer service and innovative mortgage solutions, 21st Mortgage is a growing company known for its supportive work environment and dedication to employee development. The company prides itself on fostering a positive and collaborative atmosphere where employees can thrive and build rewarding careers. Located in the heart of Downtown Knoxville, 21st Mortgage offers its staff a convenient and vibrant workspace equipped with excellent amenities such as free lunches, gym memberships, and downtown parking stipends. This commitment to employee well-being extends beyond the office with community outreach programs and frequent team-building opportunities, making it an ideal place for both career growth and personal development.
The Customer Service Representative role at 21st Mortgage Corporation is a full-time, entry-level position designed for individuals eager to start or advance their careers in the mortgage and customer service industry. This in-office position offers a traditional Monday through Friday schedule with no nights or weekends, ensuring a healthy work-life balance. The role is hourly with opportunities for overtime and includes a monthly bonus structure as well as a retention bonus to reward dedicated employees. Salary ranges from $49,000 to $55,000 annually, reflecting the company’s commitment to competitive compensation. Customer Service Representatives at 21st Mortgage serve as the primary point of contact for customers, handling inquiries with professionalism and a positive attitude. Strong communication skills are essential, as is the ability to multitask and pay close attention to detail. This position also offers a clear career path with potential for advancement within the organization, making it an attractive opportunity for individuals with an associates or bachelor’s degree who are looking to develop their skills in a supportive environment.
The Customer Service Representative role at 21st Mortgage Corporation is a full-time, entry-level position designed for individuals eager to start or advance their careers in the mortgage and customer service industry. This in-office position offers a traditional Monday through Friday schedule with no nights or weekends, ensuring a healthy work-life balance. The role is hourly with opportunities for overtime and includes a monthly bonus structure as well as a retention bonus to reward dedicated employees. Salary ranges from $49,000 to $55,000 annually, reflecting the company’s commitment to competitive compensation. Customer Service Representatives at 21st Mortgage serve as the primary point of contact for customers, handling inquiries with professionalism and a positive attitude. Strong communication skills are essential, as is the ability to multitask and pay close attention to detail. This position also offers a clear career path with potential for advancement within the organization, making it an attractive opportunity for individuals with an associates or bachelor’s degree who are looking to develop their skills in a supportive environment.
Job Requirements
- Full-time availability
- Ability to work Monday through Friday
- Strong verbal and written communication skills
- Positive attitude
- Detail-oriented
- Ability to handle multiple tasks simultaneously
- Experience in customer service preferred
Job Qualifications
- Associates or bachelors degree preferred
- Strong communication skills
- Ability to multi-task with attention to detail
- Experience working with customers preferred
- Positive attitude and ability to work successfully in a team environment
Job Duties
- Answer incoming customer inquiries
- Handle multiple customer interactions efficiently
- Provide detailed and accurate information to customers
- Maintain a positive and professional demeanor
- Collaborate with team members to resolve customer issues
- Document customer interactions accurately
- Follow company policies and procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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