Customer Service Representative

Uline is a family-owned business that stands as North America’s largest distributor of shipping, industrial, and packaging materials. With a workforce exceeding 9,800 employees spread across 14 locations, Uline has built a reputation based on stability, success, and customer-centric service. This company is widely recognized for its commitment to quality, operational excellence, and exceptional employee benefits, fostering a workplace environment that promotes growth, inclusivity, and collaboration. In addition to its substantial market presence, Uline is proud to be a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening and mandating that all positions are on-site, emphasizing a culture rooted in trust and employee accountability. Proudly recognized as Morning Call’s Top Large Employer of 2026, Uline is dedicated to providing a supportive, professional environment where individuals can thrive and build meaningful careers.

The Customer Service Representative position at Uline’s Pennsylvania branch in Allentown, PA (700 Uline Way) offers an exciting opportunity to join a dynamic, friendly, and customer-focused team. This role provides competitive pay, starting at $25 up to $30 per hour, with substantial opportunities for growth and earning potential. As a key player in the organization, a Customer Service Representative at Uline is deeply engaged in delivering legendary service that customers value. The representative handles order processing, answers product, pricing, and shipping questions, and supports customers as product and solutions experts. This role requires a blend of communication excellence, problem-solving, and a deep understanding of customers’ needs to recommend the best Uline solutions effectively.

Working in this position means being part of a strong team culture with a focus on professional development through in-depth training and one-on-one peer mentoring, as well as fostering connections through regular team events in a collaborative, in-person environment. The ideal candidate will leverage world-class technology to handle customer orders, manage account inquiries across phone, email, and chat, and serve as a trusted adviser to customers, understanding their requirements and guiding them on using Uline’s website and online ordering tools. This position is ideal for individuals looking for stability and a viable career path at a company that prizes customer service excellence and team engagement.