Customer Service Representative

California Check Cashing Stores, part of the Community Choice Financial Family of Brands, is a leading consumer specialty finance organization operating over 1,500 stores across 24 states. They are known for offering vital short-term financial services to customers with a wide variety of products including check cashing, money transfers, and customer payment processing. Renowned for their corporate commitment to inclusivity and professional growth, the company focuses on providing a supportive and dynamic work environment where employees can thrive. Their dedication to employee development is reflected in comprehensive training programs, opportunities for career advancement, and a robust benefits package that supports both professional and personal well-being. The enterprise has received several accolades such as Military Friendly Employer and Top Employer for Hispanic and Latinos, emphasizing its diverse and inclusive work culture.

The role of a Customer Service Representative (CSR) at California Check Cashing Stores in Roseville, CA, is a critical position entrusted with fostering community connections and delivering exceptional service experiences. This entry-level position serves as the frontline of the company, providing financial solutions tailored to customer needs while ensuring accurate transaction handling using point-of-sale (POS) systems. The CSR is responsible for cultivating repeat customer relationships and promoting trust through efficient and empathetic communication. The role demands a keen attention to detail for data entry and transaction validation as well as multitasking capabilities in a fast-paced retail setting. Alongside managing day-to-day customer interactions, the CSR may participate in community events and external marketing efforts, contributing to the store’s outreach and brand presence.

This position offers an hourly wage of $21.00 as part of a broader Total Compensation package that encompasses ongoing paid training, educational reimbursement, and access to advanced learning tools. Employees benefit from a comprehensive selection of medical, dental, and vision insurance plans including telemedicine and flexible spending accounts, robust retirement savings plans with employer matches, and a variety of voluntary supplemental insurance options. The company fosters a positive work culture by offering paid time off, a casual dress code, and exclusive discounts. The role requires a high school diploma or equivalent, a minimum age of 18, and the capacity to fulfill physical requirements such as standing for extended periods and lifting moderate weights. The company’s background check policy ensures a safe and compliant workplace.

As a CSR at California Check Cashing Stores, you will be supported through extensive hands-on training and continuous professional development. This position is ideal for individuals eager to grow within a fast-expanding and impact-driven company. You will have the unique opportunity to work within one of eleven brands under the Community Choice Financial umbrella, benefitting from cross-brand training and a key holder leadership program aimed at accelerating career progression. The company encourages long-term success by investing in employees with transparent performance-based advancement and an inclusive environment that celebrates diversity. California Check Cashing Stores welcomes candidates from all backgrounds to apply and join their mission to provide accessible financial services where they matter most.