Customer Service Representative

Uline is a family-owned company and a North American leader in the distribution of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. The Reno branch, located at 8800 Military Road, Reno, NV, is a modern and well-equipped facility that embodies the company’s commitment to providing a professional and collaborative working environment. Employees benefit from best-in-class amenities including a first-class fitness center and maintained walking paths, fostering a healthy and productive workplace culture. This environment supports growth, learning, and the development of strong team relationships enhanced through regular team events and mentoring programs.

The Customer Service Representative role at Uline is a full-time, on-site position offering a competitive pay range from $25 to $30 per hour, with significant growth and earning potential. The role is critical as representatives act as the primary point of contact for customers, delivering Uline’s legendary service by managing customer orders and providing product expertise. This position involves using innovative technology to process orders efficiently, responding to inquiries promptly, and making personalized product recommendations while building long-term business relationships. Representatives serve customers via phone, email, and chat, ensuring customer satisfaction and supporting the navigation of Uline’s online platforms.

The company provides thorough training designed to improve communication and problem-solving abilities, making it an excellent opportunity for those eager to develop professionally within a supportive and stable company. Uline places great emphasis on employee growth and recognizes individual contributions through multiple bonus programs, as well as offering generous paid time off and paid holidays. Benefits also include comprehensive health insurance coverage and a 401(k) plan with a 6% employer match effective from the first day of employment, alongside tuition assistance for continuing education, all contributing to a well-rounded compensation package. The role requires a high school diploma (bachelor's degree preferred), excellent interpersonal skills, and a willingness to learn. Uline is an equal opportunity employer committed to creating a diverse and inclusive workforce. The company maintains a drug-free workplace with mandatory pre-employment drug screening for safety-sensitive positions, reflecting their commitment to a safe and compliant work environment.