Customer Service Representative

Uline is a prominent family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,000 employees spread across 14 strategic locations, Uline prides itself on its commitment to quality, customer service, and operational excellence. Founded with the mission to provide superior service and top-tier products, Uline has steadily grown into an industry leader known for its stability, success, and engaging work environment. The company's dedication to a drug-free workplace and on-site positions ensures a safe, collaborative atmosphere that fosters professional growth and development.

The Kenosha branch, located at 12355 Uline Way, Kenosha, WI 53144, serves as a hub where customer-focused service meets innovative operational practices. At this facility, employees are empowered to build strong connections with customers, supported by advanced technology and peer mentoring programs. Working at Uline means joining a team that values learning, development, and connection in an in-person setting designed to motivate and support every member.

This Customer Service Representative role at Uline offers an exciting opportunity to join a company that combines a professional environment with significant earning potential. Starting pay ranges from $27 to $32 per hour, including a $2 shift differential, reflecting the company’s commitment to rewarding its team members. Employees are welcomed into a culture that promotes continuous learning through in-depth training in communication and problem-solving skills, ensuring they are well-prepared to offer legendary service. Additionally, there are ample opportunities for professional growth, enhanced by one-on-one peer mentoring and regular team events which foster a sense of community and collaboration.

In this role, you will be the face of Uline’s customer service excellence. Your responsibilities will include processing customer orders, making informed product recommendations, and handling account inquiries efficiently using world-class technology. You will become a product and solutions expert, equipped to swiftly answer questions related to products, pricing, and shipping, helping customers navigate Uline’s comprehensive website and online ordering system.

The ideal candidate excels in building strong business relationships with customers through multiple communication channels such as phone, email, and chat. You will understand customer needs thoroughly and recommend Uline’s best solutions that meet those needs. This position is perfect for motivated individuals who thrive in a fast-paced, friendly, and customer-centric environment and who are eager to grow within a stable, successful company.

Uline is dedicated to offering exceptional benefits and perks that support employee well-being, such as complete health insurance, a 401(k) plan with an employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for professional continuing education. The company also boasts on-site amenities like a café with affordable meal options from local restaurants, a fitness center, scenic walking paths, and modern, clean facilities that create a comfortable and motivating workplace.

This is a full-time, on-site position requiring commitment to maintaining Uline’s high standards of service and professionalism. As an Equal Employment Opportunity and Affirmative Action employer, Uline welcomes applications from veterans and individuals with disabilities. Join Uline as a Customer Service Representative and be a vital part of a company where your efforts make a real difference, all while enjoying a supportive, growth-oriented environment and excellent compensation.