Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Forward Air is a leading transportation solutions provider specializing in ground expedited services and logistics management. Established with a commitment to delivering superior customer service and operational excellence, Forward Air has positioned itself as an industry frontrunner known for its reliability and professional approach. The company offers comprehensive transportation management that combines technology with personalized attention to meet the unique needs of its clients, making it an ideal choice for shipping and logistics partners seeking efficiency and expertise. It operates nationwide with an extensive network designed to support timely and safe shipment deliveries.
The Customer Service Representative role at Forward Air is a critical position responsible for interfacing with customers to address inquiries, resolve complaints, and provide updates on shipments. This role necessitates a blend of excellent communication skills, professionalism, and operational knowledge to maintain high customer satisfaction levels. As representatives, employees will handle phone and email communication ensuring that all customer concerns are addressed promptly and courteously. They will also be responsible for various administrative tasks such as data entry, managing shipment documentation, and maintaining logs with accuracy.
In addition to providing exceptional customer service, the representative is expected to monitor freight availability, process domestic and international bills, perform audits on outbound shipments, and ensure adherence to company procedures and policies. The role is fast-paced and requires the ability to manage multiple tasks while maintaining attention to detail. The position suits candidates passionate about transportation logistics and eager to contribute to a team-oriented environment that values integrity and excellence.
Employment with Forward Air offers an opportunity to grow within a company that encourages long-term career development. The organization values dependability, proactive teamwork, and a positive corporate image. Candidates should be prepared to work under pressure, embracing a "can do" attitude with a strong work ethic. Proficiency in Microsoft Office applications and familiarity with AS400 operating systems will greatly support success in this role. Forward Air also emphasizes safety and compliance, requiring the ability to pass basic hazardous materials training.
Overall, the Customer Service Representative position at Forward Air provides a meaningful career opportunity in the vibrant transportation industry, enabling professionals to utilize and expand their skills in a supportive and structured setting focused on customer satisfaction and operational accuracy.
The Customer Service Representative role at Forward Air is a critical position responsible for interfacing with customers to address inquiries, resolve complaints, and provide updates on shipments. This role necessitates a blend of excellent communication skills, professionalism, and operational knowledge to maintain high customer satisfaction levels. As representatives, employees will handle phone and email communication ensuring that all customer concerns are addressed promptly and courteously. They will also be responsible for various administrative tasks such as data entry, managing shipment documentation, and maintaining logs with accuracy.
In addition to providing exceptional customer service, the representative is expected to monitor freight availability, process domestic and international bills, perform audits on outbound shipments, and ensure adherence to company procedures and policies. The role is fast-paced and requires the ability to manage multiple tasks while maintaining attention to detail. The position suits candidates passionate about transportation logistics and eager to contribute to a team-oriented environment that values integrity and excellence.
Employment with Forward Air offers an opportunity to grow within a company that encourages long-term career development. The organization values dependability, proactive teamwork, and a positive corporate image. Candidates should be prepared to work under pressure, embracing a "can do" attitude with a strong work ethic. Proficiency in Microsoft Office applications and familiarity with AS400 operating systems will greatly support success in this role. Forward Air also emphasizes safety and compliance, requiring the ability to pass basic hazardous materials training.
Overall, the Customer Service Representative position at Forward Air provides a meaningful career opportunity in the vibrant transportation industry, enabling professionals to utilize and expand their skills in a supportive and structured setting focused on customer satisfaction and operational accuracy.
Job Requirements
- High school diploma or GED equivalent
- ability to carry out assignments to their completion and meet deadlines
- ability to establish and maintain effective working relationships with employees and managers
- desire for a long-term career with an industry leading company
- ability to present and maintain a positive corporate image in a fast paced environment
- proactively establish and maintain effective working team relationships with all support departments
- must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook
- ability to perform general administrative duties such as file, data entry, photocopies
- ability to handle heavy work load and work well under pressure
- understanding of industry documents such as bill of lading, master air way bills, TSA forms
- must be able to pass basic hazardous materials training
Job Qualifications
- High school diploma or GED equivalent
- proficiency in Microsoft Office products including Word, Excel, PowerPoint, Outlook
- understanding of industry documents such as bill of lading, master air way bills, TSA forms
- strong verbal and written communication skills
- experience with AS400 operating systems is a plus
- transportation industry knowledge and experience is a plus
- computer skills including MS Office, Excel, AS400 functions
- ability to work in a fast paced environment
- can do attitude with a will do work ethic
Job Duties
- Answer incoming customer calls and provide detail information
- notify customers daily of freight availability
- data entry (domestic and international bills)
- maintain a driver sign in log
- maintain a cash log file
- maintain files in order and as outlined in the operations procedures and policy manual
- perform daily audits on all outbound shipments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
