Customer Service Representative

Waterway is a leading car wash and retail convenience brand known for its commitment to customer service excellence and community engagement. The company operates a network of locations across the St. Louis area, including its Richmond Heights branch, where it promotes an inclusive, people-focused culture and offers innovative services such as premium car wash packages, membership clubs, and quality retail products. Waterway has been recognized as a top workplace by USA Today and the St. Louis Post Dispatch, underscoring its reputation as an employer that values its employees' growth and well-being.

The Customer Service Associate (CSA) role at Waterway Richmond Heights presents a unique opportunity for individuals who enjoy engaging with customers and working in a dynamic environment. This role goes beyond typical retail or service positions by offering a blend of indoor and outdoor duties including greeting and assisting customers, selling car wash services and memberships, and maintaining a clean, safe, and organized environment. Employees benefit from flexible scheduling options, allowing them to balance work with personal commitments while building valuable sales, operational, and customer service skills.

As a CSA, you will be the face of Waterway, ensuring every visitor feels welcomed and well-served. The position promotes professional development through structured training programs, cross-training opportunities, and a clear promotional track culminating in potential management roles. In addition to competitive compensation averaging $20 per hour, combining a base rate with sales bonuses, associates enjoy perks such as free car washes, discounts on fuel and retail merchandise, and a tuition assistance program that supports continuing education up to $4,000 per year.

This role is ideal for motivated individuals seeking a supportive team environment where their efforts to enhance the customer experience are recognized and rewarded. The varied responsibilities keep the work engaging—shifting between busy retail counters, fuel pump stations, and car wash tunnel entrances. Waterway fosters a culture of respect and encouragement, backed by policies that emphasize safety and professional conduct. If you have a passion for helping people and looking to advance your career in a thriving, customer-centric company, Waterway’s Customer Service Associate position in Richmond Heights offers a fulfilling and exciting pathway.