Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $15.25 - $20.75
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid training
Learning management system
Cross brand training
Key Holder Program
career advancement
Educational Reimbursement
Medical insurance
telemedicine
Medical spending accounts
401(k) Plan
company match
Life insurance
AD&D insurance
Dental Insurance
Vision Insurance
Disability insurance
accident insurance
critical illness insurance
hospital indemnity
ID theft protection
legal services
Pet insurance
Employee assistance program
Discount Marketplace
Paid Time Off
Business casual dress code
Job Description
Community Choice Financial Family of Brands is one of the largest consumer specialty finance organizations in the United States, dedicated to providing customers with access to short-term financial services when they need it the most. With over 10 distinct brands, the company operates more than 1,500 brick-and-mortar locations across 24 states and offers various products online in 20 states. Community Choice Financial is committed to delivering excellent service and financial solutions that empower individuals and communities nationwide. The company has earned recognition as a Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years and has been named a Top Employer for Hispanic and Latinos from 2023 to 2025 by HLPA. Additionally, in 2025, it was acknowledged as one of America’s Greatest Workplaces in Financial Services by Newsweek.
The role of Customer Service Representative at InstaLoan in Ft. Lauderdale, FL, is an entry-level position crucial to delivering exceptional customer experiences in a fast-paced environment. CSRs act as the primary point of contact for customers by processing transactions such as check cashing, money transfers, and customer payments. They build strong connections with a diverse customer base, ensuring that financial services offered align with the customers’ individual needs. This opportunity provides comprehensive paid on-the-job training, a structured new hire program, and access to e-learning modules designed to enhance both professional and personal development. Employees can cross-train with any of the eleven brands within the Community Choice Financial Family of Brands, opening doors for career advancement across different segments.
The position offers a competitive hourly wage as part of a total compensation package that includes a generous benefits program. Employees have access to a Key Holder Program aimed at fostering leadership skills and promoting career growth. The company also supports further education through a reimbursement program. Medical benefits with multiple coverage options include telemedicine and various spending account choices. Retirement benefits integrate both traditional and Roth 401(k) plans with a strong company match. Additional voluntary benefits encompass dental, vision, disability, supplemental life insurance, accident coverage, critical illness plans, abuse protection, legal services, and pet insurance.
The position requires a full-time commitment with regular in-person attendance, including weekends, and the ability to work in a dynamic retail environment. Customer Service Representatives are expected to manage customer accounts, maintain store appearance, uphold office security, and participate in community outreach events. With a keen focus on compliance and operational standards, this role provides a solid foundation for those seeking a stable yet exciting career path in financial services. The company’s commitment to inclusivity ensures a workplace free of discrimination and encourages candidates from diverse backgrounds to apply.
The role of Customer Service Representative at InstaLoan in Ft. Lauderdale, FL, is an entry-level position crucial to delivering exceptional customer experiences in a fast-paced environment. CSRs act as the primary point of contact for customers by processing transactions such as check cashing, money transfers, and customer payments. They build strong connections with a diverse customer base, ensuring that financial services offered align with the customers’ individual needs. This opportunity provides comprehensive paid on-the-job training, a structured new hire program, and access to e-learning modules designed to enhance both professional and personal development. Employees can cross-train with any of the eleven brands within the Community Choice Financial Family of Brands, opening doors for career advancement across different segments.
The position offers a competitive hourly wage as part of a total compensation package that includes a generous benefits program. Employees have access to a Key Holder Program aimed at fostering leadership skills and promoting career growth. The company also supports further education through a reimbursement program. Medical benefits with multiple coverage options include telemedicine and various spending account choices. Retirement benefits integrate both traditional and Roth 401(k) plans with a strong company match. Additional voluntary benefits encompass dental, vision, disability, supplemental life insurance, accident coverage, critical illness plans, abuse protection, legal services, and pet insurance.
The position requires a full-time commitment with regular in-person attendance, including weekends, and the ability to work in a dynamic retail environment. Customer Service Representatives are expected to manage customer accounts, maintain store appearance, uphold office security, and participate in community outreach events. With a keen focus on compliance and operational standards, this role provides a solid foundation for those seeking a stable yet exciting career path in financial services. The company’s commitment to inclusivity ensures a workplace free of discrimination and encourages candidates from diverse backgrounds to apply.
Job Requirements
- High school diploma or equivalent
- Minimum age of 18 years (19 in Alabama)
- Background check clearance
- Ability to stand for extended periods
- Ability to lift and carry up to 25 pounds
- Proficient in computer and phone systems
- Strong communication skills
- Must maintain regular, in-person attendance
- Availability to work weekends
- Ability to follow company policies and legal regulations
Job Qualifications
- A high school diploma or equivalent
- Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues
- Meticulous attention to detail and ability to accurately enter data
- Proficiency in using phones, POS system, Microsoft Office, and other computer systems
- Must be at least 18 years of age (19 in Alabama)
- Background check required
- The ability to meet the physical demands of this position, including standing up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside of the store, and operating mechanical controls such as a keyboard
- Experience in check cashing, document verification, and/or money order processing is a plus
- Prior cash handling, cash drawer/vault management experience is preferred
- Bilingual (English/Spanish) is a plus and may be required for certain locations
- Valid driver’s license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated) is preferred
Job Duties
- Connect with customers to cultivate lasting relationships that drive repeat business
- Review, validate, and process customer transactions with accuracy
- Maximize customer success by offering personalized financial services that fit their lifestyle
- Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system
- Build new business by completing daily call campaigns
- Assist in customer account management and collections by accepting payments and managing customer appointments
- Perform duties outside of the office, including on site vehicle appraisals, store errands, and external marketing
- Participate in in-store and community events
- Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience
- Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed
- Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations
- Engage in ongoing training and stay current on product and process changes
- Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards
- Conduct additional tasks as directed by leadership
- Maintain a full-time work schedule with regular, in-person attendance, including weekends
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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