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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.00 - $23.25
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time shifts available
Part-time shifts available
Direct Deposit
health and wellness packages
Education reimbursement program
shift differential pay
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a leading retail company specializing in the sale of gasoline and convenience products through their extensive network of retail stations. The company is committed to delivering exceptional customer service while prioritizing safety, quality, and community engagement. CSI operates various convenience store locations across multiple states, including California, Oregon, and Washington, adhering to established policies and regulatory standards to maintain an outstanding retail experience. Known for a positive work environment, CSI values teamwork, dependability, and a safety-first attitude among its employees. They emphasize a culture of 'People First, Excellence Always,' reflecting their dedication to both customer satisfaction and employee growth.

The role available at Chevron Stations Inc is ideal for individuals who are self-motivated, dependable, and possess a strong customer service orientation. The position involves working in a fast-paced environment where safety and professionalism are paramount. Employees are expected to maintain a courteous and professional demeanor with customers, co-workers, and vendors alike, while adhering to company image standards in appearance and hygiene. The responsibilities include overseeing retail and fuel sales transactions, handling cash accurately, maintaining shop cleanliness, and preparing food and beverage products in compliance with local health regulations. The role also requires employees to actively promote store specials, handle age-restricted sales responsibly, and support overall store operations through activities like stocking and quality control. This position demands a consistent commitment to safety practices, including accident reporting and loss prevention protocols. The job offers opportunities to work full-time or part-time shifts across various hours, including early mornings, evenings, weekends, and holidays, with compensation ranging from $18.25 to $19.25 per hour, depending on skills and experience.

Employees will benefit from competitive weekly pay, direct deposit, and various wellness and educational programs. The company fosters a supportive work environment with shift differential pay for certain schedules, management bonus programs, and loyalty service time rewards. CSI also adheres to equal employment opportunity principles, ensuring a respectful and inclusive workplace for all individuals, regardless of their background or status. Candidates selected for this role will find a dynamic team-focused workplace that values their contribution and helps them build a meaningful career in retail and service.

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work graveyard shifts from 10pm to 6am
  • Must be at least 21 years of age or older to work in management positions
  • Available to work a variety of hours including early mornings evenings weekends overnight shifts and holidays
  • Demonstrated punctual and regular attendance
  • Ability to stand and walk for long periods on hard and uneven surfaces
  • Ability to bend lift push and move products using proper lifting techniques and team lift concept for items over 25 pounds
  • Frequent handwashing and maintaining personal cleanliness standards
  • Ability to work safely with equipment producing high temperatures using appropriate personal protective equipment
  • Moderate exposure to walk-in coolers and freezers at 34 F or lower
  • Ability to follow all company safety policies and procedures
  • Must possess required up-to-date food handling certificates as required by law in specific locations

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and/or coworkers
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up-to-date food handling certificates as required by law (in specific locations only)
  • Cooking/restaurant experience preferred

Job Duties

  • Maintain courteous professional contact with co-workers customers vendors and community
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety security quality guidelines and company policies procedures practices and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self fellow employees and others by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations including sanitation food handling preparation storage and disposal
  • Follow federal law and company standards on carding customers for age restricted products
  • Work professionally with vendors and contractors
  • Follow proper kitchen and sanitation procedures for cooking KKC products
  • Provide exceptional guest service including greeting and thanking customers while making eye contact
  • Conduct all point-of-sale activities accurately safely and adhering to CSI guidelines and procedures including retail and fuel sales with multiple payment forms
  • Maintain cash drawer at or below maximum level secure funds and perform cashier reconciliation at shift end
  • Perform consistent cleaning of indoor and outdoor facilities including restrooms islands pumps and car wash if applicable
  • Prepare food and hot beverage products and manage foodservice and beverages to maximize sales and minimize loss
  • Actively promote store specials and marketing programs
  • Cross-check prices of delivered goods for accuracy
  • Distribute delivered goods orderly throughout the store ensuring shelves are full
  • Observe local law requirements in fueling vehicle tanks with gasoline or diesel fuel (Oregon only)
  • May perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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