Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Training and development programs
Job Description
Grotto Pizza is a well-established restaurant known for its quality pizza and exceptional customer service. With a strong commitment to providing a positive dining experience, Grotto Pizza focuses on delivering delicious meals through efficient take-out and delivery services. The company prides itself on maintaining high standards for food quality, safety, and customer satisfaction, with a dedication to creating a welcoming environment for all guests. As an equal opportunity employer, Grotto Pizza fosters an inclusive workplace where employees are encouraged to grow and succeed.
The Customer Service Representative (CSR)/Counter position at Grotto Pizza is vital for ensuring that every guest receives a positive and efficient take-out or delivery experience. This role primarily involves answering incoming telephone calls promptly and professionally, taking accurate orders using proper telephone techniques, and entering orders into the point-of-sale (POS) system. As a CSR/Counter team member, you will be responsible for not only assisting customers verbally with friendliness and professionalism but also preparing pizzas and gelato for take-out and delivery, maintaining cleanliness and sanitation in the work area, and supporting coworkers as business demands shift.
This position requires adherence to the company’s 10 Steps to Efficient Phone Service, emphasizing courteous and effective communication to maintain customer satisfaction. The CSR/Counter must also be knowledgeable about Grotto Pizza’s Swirl Rewards program to assist guests with signing up, thereby enhancing customer loyalty and engagement. Additionally, attention to detail is essential for accurately recording cash register transactions, including securing cash, handling credit card receipts, and entering tips.
The role involves physical activity, such as standing for up to five hours, lifting and carrying items up to 10 pounds, and ensuring the presentation of gelato and pizza boxes meet company standards. The CSR/Counter also participates in the training of new employees, showcasing leadership and teamwork skills. This job offers an entry-level opportunity that welcomes candidates starting their careers in the hospitality and customer service industry, requiring at least some secondary education and the ability to meet physical and communication demands.
In summary, working as a Customer Service Representative/Counter at Grotto Pizza means becoming part of a team dedicated to delivering excellent food and service with a friendly attitude. This position not only demands multitasking and organizational skills but also a passion for customer interaction and food safety. With comprehensive training and support, this role serves as a stepping stone toward career growth in the food service industry, all while contributing to a reputable and customer-focused company.
The Customer Service Representative (CSR)/Counter position at Grotto Pizza is vital for ensuring that every guest receives a positive and efficient take-out or delivery experience. This role primarily involves answering incoming telephone calls promptly and professionally, taking accurate orders using proper telephone techniques, and entering orders into the point-of-sale (POS) system. As a CSR/Counter team member, you will be responsible for not only assisting customers verbally with friendliness and professionalism but also preparing pizzas and gelato for take-out and delivery, maintaining cleanliness and sanitation in the work area, and supporting coworkers as business demands shift.
This position requires adherence to the company’s 10 Steps to Efficient Phone Service, emphasizing courteous and effective communication to maintain customer satisfaction. The CSR/Counter must also be knowledgeable about Grotto Pizza’s Swirl Rewards program to assist guests with signing up, thereby enhancing customer loyalty and engagement. Additionally, attention to detail is essential for accurately recording cash register transactions, including securing cash, handling credit card receipts, and entering tips.
The role involves physical activity, such as standing for up to five hours, lifting and carrying items up to 10 pounds, and ensuring the presentation of gelato and pizza boxes meet company standards. The CSR/Counter also participates in the training of new employees, showcasing leadership and teamwork skills. This job offers an entry-level opportunity that welcomes candidates starting their careers in the hospitality and customer service industry, requiring at least some secondary education and the ability to meet physical and communication demands.
In summary, working as a Customer Service Representative/Counter at Grotto Pizza means becoming part of a team dedicated to delivering excellent food and service with a friendly attitude. This position not only demands multitasking and organizational skills but also a passion for customer interaction and food safety. With comprehensive training and support, this role serves as a stepping stone toward career growth in the food service industry, all while contributing to a reputable and customer-focused company.
Job Requirements
- Must be at least 16 years of age
- Some secondary education
- Entry-level position
- Excellent verbal communication and interpersonal skills
- Ability to speak English fluently
- Ability to remain calm under pressure and to perform in a stressful environment
- Excellent organizational and time-management skills
- Ability to accurately, quickly, and simultaneously perform multiple tasks
- Basic computer operating skills
- Ability to quickly and accurately count money and give correct change
- Stamina to stand up to 5 hours at a time
- Ability to lift, bend, and stoop
- Strength to frequently lift and carry up to 10 lbs
- Ability to read
- Ability to understand and implement written and verbal instruction
- Basic knowledge of food safety and sanitation issues
- Ability to use a standard business telephone in a professional manner
- Ability to work in a fast-paced environment
Job Qualifications
- Some secondary education
- Entry-level position
- Excellent verbal communication and interpersonal skills
- Ability to speak English fluently
- Ability to remain calm under pressure and to perform in a stressful environment
- Excellent organizational and time-management skills
- Ability to accurately, quickly, and simultaneously perform multiple tasks
- Basic computer operating skills
- Ability to quickly and accurately count money and give correct change
- Strong math and excellent money handling skills
- Stamina to stand up to 5 hours at a time
- Ability to lift, bend, and stoop
- Ability to read
- Ability to understand and implement written and verbal instruction
- Basic knowledge of food safety and sanitation issues
- Ability to use a standard business telephone in a professional manner
- Ability to work in a fast-paced environment
- Knowledge of Grotto Pizza menu, policies, preparation, and presentation standards
Job Duties
- Answer all telephone calls immediately using the proper greeting
- Assist customers verbally in a friendly, helpful, professional manner, ensuring consistent customer satisfaction using the 10 Steps to Efficient Phone Service
- Clearly write down any customer orders using the proper notation and the appropriate order form and requesting all pertinent information
- Enter all take-out and delivery orders into the POS system accurately and completely
- Prepare any pizza boxes necessary for all take-out and delivery orders
- Be knowledgeable on the Swirl Rewards program to sign-up guests
- Maintain gelato presentation and appearance
- Clean, stock, and sanitize the take-out and/or delivery area and all related equipment
- Know and uphold proper safe food handling, safety, and sanitation standards when preparing and serving food
- Maintain an accurate record of all cash register transactions including securing cash, processing credit card receipts, and entering tips
- Assist in the training of new employees
- Provide support services to co-workers as the flow of business dictates
- Perform other duties as assigned by the supervisor or manager including store specific opening, closing and side work procedures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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