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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $17.00 - $23.25
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time shifts available
Part-time shifts available
Direct Deposit
Competitive weekly pay
health and wellness packages
Education reimbursement program
shift differential pay
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) is a prominent retail company specializing in the sale of gasoline and convenience products at its various retail stations. Renowned for its commitment to customer service and safety, CSI operates a network of fuel stations that cater to a wide range of customers seeking quality fuel options and convenient shopping experiences. The company prides itself on fostering a workplace that values teamwork, safety, and a positive work attitude, making it an ideal employer for hard-working individuals who thrive in fast-paced, customer-focused environments. CSI's mission, "People First, Excellence Always," underscores its dedication to excellence in service delivery and employee well-being. As a part of the Chevron family, CSI integrates high standards of operation with a strong focus on community values and customer satisfaction, contributing to its respected reputation in the retail fuel and convenience sector.

The role offered at Chevron Stations Inc is designed for individuals looking to build and grow a rewarding career in retail and service. This position requires a self-motivated, dependable candidate who can maintain 100% customer focus while working effectively and safely in a dynamic setting. Employees in this role are expected to engage warmly with customers, providing exceptional guest service, managing point-of-sale transactions accurately, and maintaining cleanliness and safety standards throughout the station. The job includes responsibilities such as operating cash registers, handling fuel sales, ensuring food safety and hygiene in compliance with local regulations, and supporting various marketing initiatives related to in-store promotions. The ideal candidate should exhibit strong attention to detail, bring a professional demeanor to the workplace, and demonstrate the ability to handle challenging situations with sound judgment.

This position at CSI also emphasizes the importance of safety and compliance, with duties involving the preservation of safety for oneself and colleagues through established loss prevention processes. Employees will be involved in routine cleaning of the station's indoor and outdoor areas, managing inventory, and ensuring stock levels are optimal for both retail and foodservice products. Given the physical demands of the work, candidates should be prepared for extended periods of standing and walking, as well as lifting and moving products with proper techniques.

CSI offers both full-time and part-time shifts with competitive weekly pay ranging from $19.00 to $20.00 per hour. Benefits include health and wellness packages, education reimbursement, shift differential pay for select shifts, management bonus programs, and commuter benefits, supporting employees in their professional and personal lives. The company is an equal opportunity employer committed to diversity and inclusion, providing reasonable accommodations to qualified individuals with disabilities. Candidates must meet age requirements specific to the states where CSI operates and adhere to food handling certifications as required.

If you are enthusiastic about contributing to a team that values safety, customer service, and operational excellence, this role at Chevron Stations Inc offers a promising opportunity. Join a company that not only prioritizes its customers but also invests in the growth and well-being of its employees.

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in Management positions

Job Qualifications

  • Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters
  • Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up-to-date food handling certificates, as required by law (in specific locations only)
  • Cooking/restaurant experience preferred

Job Duties

  • Maintain courteous, professional contact with co-workers, customers, vendors, and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs
  • Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service
  • Be courteous, always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures
  • Maintain cash drawer to be at or below maximum level
  • Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales
  • Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable
  • Prepare food and hot beverage products
  • Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels (Oregon only)
  • May perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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