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Customer Service Representative

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Hourly
Range $18.00 - $24.50
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Full-time shifts available
Part-time shifts available
Direct Deposit
health and wellness packages
Education reimbursement program
shift differential pay
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program

Job Description

Chevron Stations Inc (CSI) operates as a prominent retailer specializing in gasoline and convenience products across its numerous retail stations. With a longstanding commitment to safety, teamwork, and customer satisfaction, CSI has built a reputation as a reliable and customer-focused company serving communities in various locations, including its station at 2070 Redwood Highway, Larkspur, CA. The company prides itself on fostering an environment where employees are encouraged to grow their careers through hard work and dedication, emphasizing a collaborative team culture and high standards of professionalism. This retail operation is dedicated to maintaining the highest standards in safety, cleanliness, and customer service in a fast-paced, dynamic environment, making it a desirable workplace for individuals who are motivated, dependable, and possess a strong work ethic.

The role offered at Chevron Stations Inc as a Retail Team Member is geared towards individuals eager to contribute actively to the success of the station by delivering exceptional guest service and ensuring compliance with safety and hygiene standards. The ideal candidate thrives in a team setting, demonstrating effective communication skills and a positive attitude towards customers and coworkers alike. This position involves a variety of responsibilities, including sales transactions, food preparation, facility maintenance, product stocking, and adherence to federal and company regulations. Employees must exhibit attention to detail, dependability, and a commitment to maintaining a safe and welcoming environment for all patrons.

Working at CSI offers flexibility with full-time and part-time shifts available, providing opportunities to work varied schedules including early mornings, evenings, weekends, overnight shifts, and holidays. Compensation for this role ranges between $19.25 to $20.25 per hour, reflecting the candidate’s skills, experience, and qualifications. The company values inclusion and equal opportunity, ensuring all applicants are considered fairly without regard to race, gender, age, or other protected characteristics. The selected candidate will benefit from comprehensive programs such as health and wellness packages, education reimbursement, shift differential pay, management bonuses, and loyalty service incentives, underscoring the company’s commitment to employee development and well-being.

Employees are expected to maintain a professional appearance and conduct, uphold high standards in food safety and sanitation according to county and federal laws, and follow safety protocols rigorously to protect themselves and others. Physical demands include the ability to stand and walk for extended periods, perform manual tasks involving lifting and stocking, and work safely with equipment operating at high temperatures. Candidates must meet minimum age requirements specific to location and shift timing, ensuring compliance with labor laws. This position does not have supervisory responsibilities but offers meaningful engagement in the day-to-day operations that keep CSI stations running smoothly. Overall, the Retail Team Member position at Chevron Stations Inc is an excellent opportunity for individuals seeking a challenging yet rewarding role within a supportive and established company dedicated to excellence in the retail fuel and convenience industry.

Job Requirements

  • Must be at least 18 years of age or older to work in California and Oregon locations
  • Must be at least 21 years of age or older to work in Washington locations
  • Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am
  • Must be at least 21 years of age or older to work in management positions
  • Must be sufficiently proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and/or coworkers on work-related matters
  • Available to work a variety of hours which may include early mornings evenings weekends overnight shifts and holidays
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work both independently and in team settings
  • Must possess required up-to-date food handling certificates as required by law in specific locations
  • Cooking/restaurant experience preferred

Job Qualifications

  • Proficient in English to understand CSI policies safety training and job instructions and to effectively communicate with customers and/or coworkers
  • Available to work a variety of hours including early mornings evenings weekends overnight shifts and holidays
  • Strong attention to detail
  • Ability to handle challenging situations professionally and exercise exceptional judgement
  • Ability to work independently and in team settings
  • Possess required up-to-date food handling certificates as required by law in specific locations
  • Cooking/restaurant experience preferred

Job Duties

  • Maintain courteous professional contact with co-workers customers vendors and community at large
  • Maintain neat appearance and good personal hygiene in compliance with CSI image standards
  • Support and follow established safety security quality guidelines as well as CSI's policies procedures practices and programs
  • Report accidents or incidents to the manager immediately
  • Preserve safety of self fellow employees and all others in the work location by utilizing the CSI Loss Prevention process
  • Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation food handling preparation storage and disposal procedures
  • Follow federal law and company standards on carding customers for all age restricted products sold at the stations
  • Work professionally with vendors and contractors
  • Regular and punctual attendance is expected
  • Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
  • Provide exceptional guest service be courteous always greet and thank all customers while making eye contact
  • Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures including retail and fuel sales transactions
  • Maintain cash drawer to be at or below maximum level secure all funds in safe and perform cashier reconciliation at each end of shift
  • Perform consistent station cleaning of indoor and outdoor facilities including restrooms islands pumps and car wash if applicable
  • Prepare food and hot beverage products and effectively manage ExtraMile and/or KKC foodservice and beverages
  • Actively promote store specials and other marketing programs
  • Cross-check price of delivered goods for accuracy
  • Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products including retail space and cooler locations
  • Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels Oregon only
  • May perform other duties as assigned by management

Job Criteria

Experience

Entry Level (1-2 years)


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