Customer Service Representative

Fort Wayne, IN, USA|

Job Overview

Benefits

competitive pay

opportunities for career growth

supportive work environment

Job Description

Petroleum Traders Corporation is a distinguished company in the energy sector, specializing in the trading and distribution of petroleum products. With a strong reputation for reliability and efficiency, the company has established itself as a leader in delivering quality fuel solutions to various clients across multiple industries. Committed to excellence, Petroleum Traders Corporation prioritizes customer satisfaction and works diligently to maintain a seamless supply chain and responsive customer service network. The corporation fosters a culture of integrity, innovation, and collaboration, making it a preferred employer for professionals seeking to grow within the energy and petroleum trading industry.

We are currently seeking a dedicated Customer Service Representative to join our dynamic team. This full-time role is essential in upholding the company’s customer service standards by providing timely and exceptional support to our clients. The ideal candidate will be responsible for managing a high volume of incoming calls, understanding customer needs, and delivering solutions that enhance satisfaction and loyalty. This position requires strong interpersonal skills and the ability to build trust through open and interactive communication.

The Customer Service Representative plays a critical role in addressing customer inquiries, resolving complaints promptly, and maintaining accurate records of interactions. This helps ensure that client accounts are well-managed and that documentation is thorough and up-to-date. Additionally, the representative will be expected to follow all company communication procedures, guidelines, and policies to maintain consistency and professionalism in every customer interaction.

This position offers a competitive salary and provides opportunities for professional growth within a supportive work environment. Candidates with a passion for customer service and a commitment to excellence are encouraged to apply. Joining Petroleum Traders Corporation means becoming part of a team that values dedication, teamwork, and the continuous pursuit of service excellence.

Job Requirements

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Qualifications

Proven customer support experience or experience as a client service representative
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school degree

Job Duties

Manage large amounts of incoming calls
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies