Destinationpet

Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $14.00
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Work Schedule

Weekend Shifts
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Benefits

Part-time health insurance
mental health benefits
telehealth services
Paid Time Off
Employee Discounts
flexible scheduling
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Job Description

Destination Pet is a leading pet care company renowned for its commitment to elevating the lives of pet families across the United States. Established in 2016, Destination Pet operates with a profound love for animals and a dedication to providing exceptional care services including daycare, boarding, grooming, training, and veterinary services. Operating as a community-centered entity, Destination Pet emphasizes creating a connected care network comprising trustworthy partners and pet-obsessed professionals who continuously bring creative innovation to the pet industry. The company prides itself on revolutionizing pet care by ensuring that every pet feels at home and every pet parent feels... Show More

Job Requirements

  • High school diploma or equivalent
  • Minimum 1 year of customer service or retail experience preferred
  • Ability to stand, walk, and climb stairs frequently
  • Ability to lift up to 40 lbs
  • Availability on evenings, weekends, and holidays
  • Comfortable handling cleaning supplies, pet hair, and occasional accidents
  • Excellent communication skills
  • Ability to multitask and manage multiple phone lines
  • Customer-oriented and professional demeanor
  • Proven problem-solving abilities
  • Passion for pets and people

Job Qualifications

  • High school diploma or equivalent
  • 1+ year of customer service experience preferred
  • Solid communication skills across phone, in-person, and email
  • Ability to operate multi-line phones and computer systems
  • Professionalism under pressure
  • Strong problem-solving skills
  • Passion for pets and people

Job Duties

  • Welcoming pet parents and their furry VIPs like they just walked into a 5-star resort but with more shedding
  • Answering phones with a smile in your voice and multitasking like a pro
  • Touring new clients through the facility and selling the services that keep tails wagging
  • Ensuring up-to-date vaccinations are on file because safety first
  • Managing check-ins and check-outs with efficiency and a personal touch and the occasional treat
  • Handling cash, cards, and balancing the end-of-day cash drawer like the organized rockstar you are
  • Responding to complaints with patience and professionalism even when it is clearly the cat's fault
  • Escorting pet guests to and from their enclosures with the care of a concierge and the patience of a preschool teacher
  • Keeping the lobby clean, welcoming, and ready for first impressions and sweet reunions
  • Jumping in to support other team members whenever needed

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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