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Customer Service Representative

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $21.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Career advancement opportunities

Job Description

Waterway is a premier car wash and convenience store company recognized as a multi-time USA Today Top Workplace, known for its commitment to creating positive experiences for both customers and employees. With a strong presence across Chicago and other locations, Waterway offers a dynamic and supportive environment designed to help team members succeed and grow in their careers. They focus on delivering exceptional service, fostering a team-oriented culture, and providing various opportunities for advancement and personal development. Waterway prides itself on flexibility in scheduling, a fun and active work atmosphere, and comprehensive training programs that equip employees with valuable skills... Show More

Job Requirements

  • Current and valid drivers' license
  • Professional demeanor, behavior, and appearance in accordance with company policy
  • Ability to perform all essential functions safely without endangering oneself or others
  • Ability to comply with local and state health code requirements for soda fountain and food service sales
  • Meet local and state minimum age requirements for sale of tobacco and alcohol sales where applicable
  • Ability to complete all required trainings and certifications required to perform any of the required functions

Job Qualifications

  • Be friendly and engaging
  • Have a positive attitude and a will to succeed
  • Experience in customer service, retail, or sales preferred but not required
  • Strong communication skills
  • Ability to work flexible schedules including weekends and evenings
  • Ability to learn quickly and follow instructions
  • Basic math and computer skills
  • Ability to maintain professionalism in demeanor, behavior, and appearance
  • Ability to provide excellent customer service
  • Capable of handling cash and point-of-sale technology

Job Duties

  • Provide excellent and timely customer service to create a pleasant experience for customers
  • Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs
  • Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location
  • Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to outside areas such as gas pump islands, payment terminal, and entrance to tunnel, and inside areas including counters, merchandise display areas, restrooms, and customer waiting areas
  • Keep convenience store merchandise stocked and organized, displays clean and well presented, take inventory of merchandise levels as directed by store management
  • Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately and effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology
  • Follow Waterway policies, procedures, guidance, and instructions, including those related to safety
  • Perform various administrative tasks such as making bank deposits and picking up or delivering supplies from other stores or retailers
  • Perform various transactional functions to meet customer demand and store staffing needs
  • Carry out additional functions as identified and directed by management

Job Qualifications

Experience

No experience required

Job Location

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