Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Employee medical insurance
basic life insurance
short-term disability
long-term disability
Vacation and Sick Time
Paid holidays
HSA account funding
401k Match
Buy-up medical insurance
Dental
Vision
Optional life insurance
flexible spending accounts
Health savings account
401k
Job Description
Modern Aviation is a distinguished Fixed Base Operator (FBO) that specializes in servicing private jets across the United States and the Caribbean. Established as a private equity-backed platform company in 2018, Modern Aviation has gained a reputation for its dedication to providing exceptional services to private and corporate aviation clients. Its operations focus on offering premium ground services such as fueling, hangar storage, catering, hotel arrangements, and ground transportation. With its strong backing from Apollo Management and Tiger Infrastructure Partners, Modern Aviation is on a rapid growth trajectory through strategic acquisitions and greenfield developments, aiming to become the third largest... Show More
Job Requirements
- Must be 18 years of age
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions by using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
- Valid driver's license
- Must be willing and able to work any shift
- Must be willing and able to work weekends and holidays
Job Qualifications
- Must be 18 years of age
- Strong verbal and written communication skills
- Intermediate knowledge of all Microsoft Office products
- Ability to make fast decisions using judgment consistent with company policies, standard operating procedures, and safety regulations
- Negotiation and sales skills
- Reliable multitasking skills
- Valid driver's license
- Previous customer service experience preferred
- Basic knowledge of various aircraft types and servicing a plus
Job Duties
- Deliver proactive, personalized service to private and corporate aviation clientele
- Arrange services including hotel, catering, and ground transportation
- Coordinate aircraft services, such as fuel and hangar storage
- Input trip data into scheduling software as well as updating customer information in database, as necessary
- Effectively communicate via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication
- Educate customers on available services, promotions, and programs
- Process customer invoices
- Answer customer questions and resolve issues, as necessary
- Assist passengers and flight crews with professional Seven Star Service, always offering additional services and exceeding customer expectations
- Build and establish customer relationships with local service providers such as hotels, rental car companies, restaurants
- Maintain lobby appearance and keep snack and beverages stocked
- Flight tracking via online databases to ensure timely services
- Perform other duties that may be assigned, as necessary
- Must be willing and able to work any shift
- Must be willing and able to work weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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