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Customer Service Representative

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Range $37,325.13 - $43,960.07
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Career development opportunities
Employee Discount Program

Job Description

Forward Air is a leading provider of ground transportation and related logistics services to the North American air freight and expedited less-than-truckload (LTL) market, operating since 1990. The company specializes in delivering cargo with precision and reliability on an accelerated time-definite basis, offering an efficient and cost-effective alternative to traditional air transportation. Forward Air collaborates with a diverse array of clients ranging from logistics companies, freight forwarders, integrated air cargo carriers, passenger and cargo airlines, to non-traditional shippers, providing tailored solutions to meet unique supply chain needs. With its comprehensive service offerings, including linehaul service, full truckload operations, final-mile coverage... Show More

Job Requirements

  • Demonstrated ability to carry out assignments to their completion and meet deadlines
  • Ability to establish and maintain effective working relationships with employees and managers
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments
  • Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook
  • Ability to perform general administrative duties such as file, perform data entry, photocopies
  • Ability to handle heavy work load and work well under pressure
  • Understanding of industry documents such as bill of lading, master air way bills, TSA forms
  • High school diploma or GED equivalent
  • Must be able to pass basic hazardous materials training

Job Qualifications

  • High school diploma or GED equivalent
  • Proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook
  • Strong verbal and written communication skills
  • Experience with AS400 operating systems is a plus
  • Transportation industry knowledge and experience is a plus
  • Ability to perform general administrative duties such as filing, data entry, photocopying
  • Understanding of industry documents such as bill of lading, master air way bills, TSA forms
  • Ability to maintain effective working relationships with employees and managers

Job Duties

  • Answer incoming customer calls and provide detail information
  • Notify customers daily of freight availability
  • Data entry (domestic and international bills)
  • Maintain a driver sign in log
  • Maintain a cash log file
  • Maintain files in order and as outlined in the operations procedures and policy manual
  • Perform daily audits on all outbound shipments
  • Arrive inbound manifest and close out outbound manifest in the AS400
  • Consistently monitor e-mail request and provide detail information in a timely fashion
  • Regular and dependable attendance
  • Prepare in-bond documentation (Smaller stations only)
  • Acceptance of containers and proper documentation (Smaller stations only)
  • Office cleanliness: vacuum and trash empty (Smaller stations only)
  • Process dock receipt for export bookings and maintain spreadsheet (Smaller stations only)
  • Other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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