Customer Service Representative
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Exact $36,354.00
Benefits
deferred compensation plans
educational assistance
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
health screenings
Paid holidays
annual leave
Bereavement leave
Military leave
Job Description
Nashville International Airport (BNA) plays a critical role as a vital infrastructure hub for Middle Tennessee, driving substantial economic growth and prosperity within the region. Serving as the gateway to Music City and beyond, BNA is far more than just an airport; it is a cornerstone of the community's connectivity and economic vitality. According to a State of Tennessee study conducted in 2019, BNA generated an impressive $9.9 billion in total economic impact that year alone, sustaining over 76,000 jobs and generating more than $443 million in state, local, and federal taxes. It is important to note that BNA operates... Show More
Job Requirements
- H.S. diploma or equivalent
- at least one year experience in a customer service-related field
- ability to use a personal computer, the internet, and other Microsoft or software programs
- knowledge of common office equipment such as telephones and copiers
- ability to understand general airport operations
- patience and clear communication skills with airport users
- willingness to engage guests for passenger feedback
- ability to respond using positive language to all airport users
- ability to work effectively within a team fostering a positive and collaborative environment
- skill in establishing and maintaining professional relationships
- ability to obtain and maintain a Secure Identification Display Area (SIDA) Badge
Job Qualifications
- H.S. Diploma or equivalent
- at least one year experience in a customer service-related field
- associate's degree in a related field preferred
- 2-4 years' experience in the hospitality, customer service or related field preferred
- 2-4 years' fluency in additional languages preferred
Job Duties
- Provides information to customers such as check-in procedures, airline counter locations, baggage checking and retrieval, concourse and gate locations, airline schedules, and ground transportation
- communicates and responds using positive language with all airport employees and guests
- operates lost and found service and other customer service programs
- assists with line management and facilitating continuous passenger flow during heavy volume
- maintains information center files
- monitors Flight Information Display System (FIDS) and maintains up-to-date information
- reports deficiencies at the airport to maintenance, IT or other responsible parties
- identifies environmental hazards and addresses in accordance with Occupational Safety and Health Administration (OSHA) regulations
- provides announcements or pages over the public address system as requested
- assists international travelers with questions, assists in queuing and provides information as requested
- collects and reports daily data pertaining to international arrivals and departures, baggage and customer queuing
- provides customer service to non-English speaking travelers using the language services
- provides literature and assists the public regarding tourist accommodations, hotels, restaurants, and historical points of interest
- performs daily passenger feedback surveying in accordance with established procedures and training as scheduled
- maintains accurate traveling public comment log that is reported on monthly
- verifies guest identification and issues BNA PASSport within the program
- performs terminal checks for safety and authorized use of common use spaces
- assists in scheduling and conducting tours of the airport terminal building
- maintains updated brochure list, and orders brochures as needed
- follows all safety regulations
- maintains regular and on-time attendance
- supports MNAA's commitment to its culture and values, including Respect, Integrity, Service and Excellence (RISE)
- performs other duties as assigned
Job Location
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