Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Benefits
Full time hours
Job stability
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Tuition Reimbursement
Referral program
Career growth opportunities
Annual performance reviews
Job Description
Afni is a renowned U.S.-based global contact center company that partners with some of the world’s top brands to provide exceptional customer service solutions. Established to enhance the customer experience, Afni engages with customers primarily through phone and web chat interactions. Their clients rely on Afni to be the frontline of support, helping customers resolve issues, answer queries, and create positive engagements that ultimately turn everyday interactions into memorable experiences. At Afni, each conversation is viewed as an opportunity — a chance to resolve problems, offer assistance, and brighten someone’s day. This philosophy underpins everything they do, and it’s a... Show More
Job Requirements
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or high school diploma
- Must be legally permitted to work in the United States
Job Qualifications
- Six months of customer service experience
- Must be 18 years of age
- Must have GED or high school diploma
- Excellent communication and interpersonal skills
- Ability to handle customer inquiries with patience and professionalism
- Basic computer proficiency
- Legally permitted to work in the United States
Job Duties
- Answer inbound customer calls and provide assistance
- Resolve customer issues with professionalism and empathy
- Build meaningful connections with customers to enhance their experience
- Document customer interactions accurately and timely
- Follow company policies and procedures in handling customer inquiries
- Collaborate with team members to improve service quality
- Participate in training and development programs to enhance skills
Job Location
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