Customer Service Representative - 2nd shift Patient Registration

R1 RCM Inc. is a leading provider of technology-driven solutions focused on transforming the patient experience and enhancing the financial performance of hospitals, health systems, and medical groups. Known for combining the expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, R1 offers sophisticated analytics, artificial intelligence, intelligent automation, and workflow orchestration to revolutionize healthcare administration. The company prides itself on its commitment to innovation, exceptional customer service, and improving healthcare delivery through cutting-edge technological solutions. R1 is dedicated to fostering a collaborative work environment that supports continuous learning, career growth, and meaningful impact in the communities it serves. Employment with R1 RCM Inc. offers a dynamic and fast-paced workplace atmosphere that values diversity, equal opportunity, and professional development. The position is a part-time role with a 36-hour weekly schedule, including shifts on Monday, Tuesday from 1:00 PM to 9:00 PM, and Wednesday through Friday from 1:30 PM to 9:00 PM. The hourly wage ranges from $15.50 to $23.21, determined by factors such as role, level, location, relevant skills, experience, and education.

The Customer Service Representative role within Patient Registration at Ascension Seton Southwest Hospital involves being the first point of contact for patients checking into the hospital. The representative plays a crucial role in facilitating a smooth registration process by accurately collecting patient and insurance information while providing compassionate service. This position demands multitasking across multiple computer systems and answering phone calls promptly, requiring the ability to type quickly and effectively while maintaining clear communication with patients. The work environment is fast-paced and sometimes challenging, as representatives must often assist patients who are ill, worried, or under considerable stress, and adapt to interruptions from clinical staff attending to emergent patient care. No prior healthcare experience is necessary, as comprehensive training is provided, making this an ideal entry-level opportunity to begin a career in healthcare. Candidates must be comfortable working in a hospital setting where exposure to illness and injury is expected and must be up-to-date on vaccinations, pass a drug screening, and a background check prior to employment.

Customer Service Representatives at R1 RCM Inc. support patients through empathetic listening and responsiveness, helping to alleviate patient anxiety by addressing concerns with patience and care. The role requires resilience, agility, and an ability to thrive under pressure while collaborating within a supportive team environment focused on career advancement and personal growth. The company fosters an inclusive culture that values diversity, equal opportunity, and provides resources for employees to succeed in their roles. Working at R1 provides opportunities to innovate, contribute impactful work, and enjoy a balanced mix of technology and human interaction in the healthcare industry.