Customer Service Rep(09160) 1410 Waukegan Rd

Glenview, IL, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Day Shifts

Night Shifts

Benefits

flexible schedule

Career advancement opportunities

Employee Discounts

Paid training

supportive work environment

Health Insurance

Paid Time Off

Job Description

Domino's is a global leader in pizza delivery and quick-service food, known for its commitment to quality, speed, and customer satisfaction. With a vast network of stores worldwide, Domino's emphasizes teamwork, innovation, and employee growth as core values. Their culture prioritizes people first, creating an environment where team members can thrive professionally and personally. This approach has made Domino's one of the most respected and fastest-growing companies in the food service industry. They offer flexible scheduling that accommodates school, social life, or other commitments, making it an ideal workplace for those seeking part-time or full-time roles with growth opportunities.

The Customer Service Representative role at Domino's is designed for individuals with excellent personality and communication skills who enjoy engaging with customers. The job involves various responsibilities, including order taking, food preparation, in-store assistance, and ensuring a positive customer experience both in-store and over the phone. Domino's encourages career advancement, with many team members progressing to managerial and franchise ownership positions. The company values diversity and inclusion, aiming to create an environment where all employees can reach their highest potential. This role offers competitive pay and is perfect for individuals seeking a vibrant work environment with opportunities for personal and professional growth. The position also includes exposure to various work conditions, such as different temperatures, handling hot surfaces, and operating store equipment, which come with the dynamic nature of the foodservice industry. Team members must be physically able to perform tasks such as lifting, carrying, bending, and reaching while delivering high-quality service. Overall, Domino's provides a supportive, dynamic, and rewarding workplace for motivated individuals who want more than just a job but a career path with potential for advancement.

Job Requirements

Must be 18 years of age or older
Able and willing to work all in-store positions including making menu items, assisting customers on the phone and in-store, expediting orders
Ability to perform accurate mathematical calculations quickly
Capable of making correct monetary change
Skilled in verbal, written, and telephone communication
Proficient in using computer keyboards or touch screens to enter orders
Able to operate all store equipment
Physically able to stock, prepare, clean, and handle deliveries
Comfortable working in variable temperature environments and exposure to dust, fumes, and kitchen hazards
Capable of standing, walking, lifting up to 50 pounds, carrying heavy items, pushing and pulling equipment
Able to perform bending, crouching, squatting, reaching, climbing, and hand coordination tasks
Able to understand and communicate effectively in verbal and telephone conversations
Comfortable speaking, hearing, and differentiating sensory inputs required for the role

Job Qualifications

Must be 18 years of age or older
Willing and able to work all stations in-store including making menu items, assisting customers on the phone and in-store, and expediting orders from the cut table
Ability to add, subtract, multiply, and divide accurately and quickly
Good verbal, writing, and telephone communication skills
Ability to enter orders using computer systems
Experienced or comfortable operating kitchen and store equipment
Comfortable working in varying physical and environmental conditions
Able to perform physical tasks including lifting, carrying, pushing, pulling, climbing, bending, reaching, and hand coordination
Strong customer service and interpersonal skills

Job Duties

Add, subtract, multiply, and divide accurately and quickly using a calculator if needed
Make correct monetary change
Take and process orders via verbal, written, and telephone communication
Enter orders using a computer keyboard or touch screen
Operate all store equipment
Stock ingredients from delivery area to storage, work area, walk-in cooler
Prepare products
Receive and process telephone orders
Clean equipment and facility daily
Work under varying and sometimes adverse weather conditions
Handle temperatures ranging from 33 to 90 degrees or above
Manage exposure to fumes, dust, hot surfaces, sharp edges, and moving parts
Speak, hear, and understand verbal communication on telephone and in person
Use near, mid-range, and depth perception vision for tasks
Stand for most tasks and walk frequently for short distances
Load and unload delivery products up to 50 pounds and dimensions up to 3'x1.5'
Carry items such as dough trays, cases of products weighing up to 30 pounds
Push and pull trays or trash cans requiring force up to 7.5 pounds
Occasionally climb stairs or ladders
Perform bending, crouching, squatting, reaching, and hand tasks continuously throughout shifts
Utilize various tools including computers, telephones, pizza cutters, and scales