Customer Service Rep(04904) 401B S. Olive Avenue

West Palm Beach, FL, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.50 - $21.00

Benefits

Health Insurance

Paid Time Off

Employee Discounts

flexible schedule

Training and development opportunities

supportive work environment

Job Description

This company operates in the fast-paced food service industry, offering a dynamic work environment focused on delivering exceptional customer experiences. Known for its commitment to family values and community connection, this establishment thrives on fostering a supportive and engaging workplace. Prospective employees can expect to join a close-knit team where respect, communication, and quality service are paramount. The organization is managed by Manager Kendrick, who emphasizes teamwork and professional growth, making it an ideal place for individuals seeking to build their careers in hospitality and customer service sectors. The role is full-time and hourly pay details can be discussed upon interview, reflecting industry standards and competitive compensation for dedicated staff members.\n\nThe position primarily involves handling customer orders with an emphasis on positive interaction and efficiency. Employees will be tasked with not only taking orders and processing payments but also contributing to the overall maintenance and cleanliness of the work environment. This role encourages proactive customer service, including suggestive selling techniques to enhance sales and deliver a personalized dining experience. Utilizing food preparation equipment and maintaining clean workstations are key for smooth operations. Candidates will find themselves engaged in physical activities such as lifting, bending, standing, and walking throughout the shift, requiring stamina and a readiness to perform in a lively indoor setting. Safety and hygiene standards are strictly observed, with staff expected to assist in various aspects of pizza preparation and store upkeep. This comprehensive role suits individuals with a passion for customer care, a positive attitude, and the ability to multitask effectively in fast-paced scenarios. Comprehensive training on company image standards and operational procedures ensures all team members project a consistent brand appearance and excellent service quality. Joining this team means becoming part of a family-oriented company dedicated to excellence and community engagement.

Job Requirements

Ability to stand for extended periods
Ability to lift and carry items up to 35 lbs occasionally
Good communication skills
Customer-focused attitude
Willingness to perform physical tasks including bending, twisting, and squatting
Availability to work indoors in a heated environment
Flexibility to follow company policies and procedures

Job Qualifications

High school diploma or equivalent preferred
Previous customer service experience is a plus
Familiarity with food preparation and handling
Ability to communicate clearly and positively with customers
Basic math skills for handling payments
Ability to work in a fast-paced environment
Team-player mentality and strong work ethic

Job Duties

Take the customers order in a positive manner
Answer any questions they might have
Use suggestive selling techniques with every call
Answer the phone on the first ring and avoid putting customers on hold
Complete the order in a timely manner making sure the order is neat and accurate
Keep the phone and customer area clean at all times
Repeat every order back to the customer and make them aware of the approximate time of delivery
Say thank you to every customer and tell the time of the order
Handle all carry-out customers with the same customer service
Assist in making pizzas whenever possible
Keep the makeline and soda coolers stocked and supplies available to help complete production
Take payments from the carry-out customers if requested to do so by the manager in charge
Maintain the image standards set forth by the company
Assist the safe delivery specialist in any way possible in the cleanliness and maintenance of the store
May be asked to assist in folding boxes and topping boxes