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Customer Service Rep (Remote - Eng/SPA)

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Range $20.00 - $22.00
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Work Schedule

Rotating Shifts
Flexible
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
telemedicine
Life insurance
Paid Time Off
Retirement Plan

Job Description

Kelly is a leading staffing and workforce solutions company deeply committed to connecting talented individuals with fulfilling job opportunities across various industries. Established with a vision to empower workers and enrich their lives, Kelly supports a diverse pool of employees by providing access to a broad range of benefits, resources, and career advancement opportunities. Known for its inclusive work culture and dedication to equal employment opportunities, Kelly values diversity in race, gender, sexual orientation, veteran status, and more, ensuring all candidates receive fair consideration and the support they need to thrive in their roles. Employing over 300,000 people annually, Kelly... Show More

Job Requirements

  • 2+ years of experience in customer service
  • fluent in English and Spanish
  • ability to work flexible hours including weekends
  • tech-savviness and proficiency with Google Sheets
  • excellent communication skills
  • problem-solving ability
  • ability to work independently

Job Qualifications

  • 2+ years of experience in a fast-paced customer service role, preferably in tech, hospitality, or grocery
  • fluent in English and Spanish
  • strong written and verbal communication skills
  • tech-savviness including proficiency with Google Sheets
  • natural problem solver who works independently and finds creative solutions

Job Duties

  • Proactively reach out to drivers to set clear expectations and instructions
  • address ad-hoc issues with empathy and urgency
  • develop a deep expertise in our new product, systems, and tools
  • identify trends to improve processes and workflows

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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