Customer Service Rep - Part Time

Cubby's is a well-established convenience store brand known for its commitment to outstanding customer service and a welcoming shopping environment. With multiple locations, Cubby's offers a wide range of products that cater to everyday needs, including snacks, beverages, lottery tickets, fuel, and quick-service food options. At its core, Cubby's believes in valuing its customers and making every visit a positive experience through attentive service and a clean, organized environment. The company prides itself on maintaining a professional image and fostering a team-oriented atmosphere where employees are encouraged to grow and succeed.

The Customer Service Representative (CSR) position at Cubby's is a part-time role integral to the store's success. This role goes beyond traditional cashier duties; CSRs are the front line of customer interaction, tasked with delivering exceptional service that makes customers feel welcomed and appreciated. A CSR at Cubby's is expected to greet each customer with a friendly smile and a personalized approach, engaging customers by name where possible and ensuring their needs are met promptly and courteously. The role also involves suggestive selling when appropriate to enhance the customer experience and maximize sales. Beyond customer interaction, CSRs maintain the store's appearance through thorough cleaning and housekeeping duties, which include maintaining restrooms, floors, windows, coolers, and merchandise displays both inside and outside the store. The position requires a strong attention to detail to keep all areas clean, organized, and inviting.

CSRs also play a crucial role in merchandising, including stocking, pricing, fronting merchandise, and ensuring all products are within their expiration dates. They are responsible for the cleanliness of the fuel islands, parking lot, and car wash area, further contributing to a safe and pleasant environment. Other important responsibilities include operating POS systems, managing lottery supplies, checking in deliveries, and attending store meetings. Successful candidates in this role are dependable, punctual, and able to multitask effectively, all while maintaining a professional image that aligns with Cubby's standards.

This role is suitable for individuals who are people-oriented, enthusiastic, and capable of working independently or as part of a team. CSRs must demonstrate flexibility, honesty, and a willingness to learn and assist both associates and customers. The position demands physical stamina, as it involves standing for extended periods, lifting up to 25 pounds, and working in various temperature conditions including coolers. Fluency in English for reading, writing, and verbal communication is another important requirement to ensure smooth interaction with customers and team members. Cubby's offers a supportive environment where employees are encouraged to provide feedback and engage respectfully with management and peers.

Working shifts vary between first, day second, afternoon, and night, providing flexibility for candidates. Reporting directly to the Store Manager, the CSR plays a vital role in helping Cubby's maintain its reputation as a customer-first convenience store. Overall, this position is ideal for motivated individuals who thrive in a fast-paced setting and take pride in delivering excellent customer service while upholding high standards of cleanliness and order throughout the store environment.