Customer Service Rep - Part Time

Cubby's is a well-established convenience store chain known for its commitment to providing exceptional customer service alongside quality products. As a popular destination for quick snacks, beverages, fuel, and everyday essentials, Cubby's prides itself on maintaining a warm and welcoming environment for all customers. The company places a strong emphasis on community connection and customer satisfaction, striving to make every visit a pleasant experience. Cubby's stores are typically staffed by friendly, motivated individuals who share a passion for service and teamwork.

The role of Customer Service Representative (CSR) at Cubby's is a crucial position dedicated to ensuring customer satisfaction and store efficiency. This part-time role operates on a flexible schedule including first/day, second/afternoon, and third/night shifts, reporting directly to the Store Manager. Unlike standard cashier roles, Cubby's CSRs are trained to engage personally with customers, learn their names, provide friendly greetings, and create an inviting atmosphere that fosters repeat business. A successful CSR at Cubby's must be proactive in recognizing customer needs, offering suggestive selling, and showing genuine appreciation for every customer’s patronage.

Beyond direct customer interaction, CSRs play an integral part in maintaining store cleanliness, organization, and presentation. Duties extend to housekeeping tasks such as keeping restrooms spotless and well-stocked, cleaning floors, trash removal, and ensuring the overall appeal of the store and its surroundings. A clean and well-maintained environment is essential to Cubby's brand image and customer retention. This includes tidying the fast food area, coffee and fountain stations, coolers, shelves, merchandise displays, back office, and parking lot.

CSRs also participate in merchandising tasks, such as stocking and pricing merchandise, organizing displays, and managing supplies including lottery tickets and cigarettes. They assist in operating various point-of-sale technologies and machines, ensuring smooth and accurate transactions. Moreover, the role demands a strong sense of professionalism, responsibility, and teamwork, with CSRs expected to communicate effectively with management, coworkers, customers, and vendors.

Cubby's values employees who are energetic, honest, dependable, and flexible, possessing the ability to multitask and manage time effectively during busy periods. The role requires physical stamina due to the demands of standing for extended periods, lifting, bending, and working in refrigerated environments. Adherence to Cubby's strict professional image standards, including neat uniforms and proper hygiene, is mandatory. This position offers an excellent opportunity for those seeking part-time work with varied duties in a supportive and customer-focused company environment, promising growth and learning in retail customer service.