Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $22.50
Work Schedule
Standard Hours
Benefits
Dental Insurance
Health Insurance
Flexible spending account
Employee assistance program
401(k) matching
Tuition Reimbursement
Vision Insurance
Life insurance
Job Description
Particle Measuring Systems, established in 1972, is a renowned global leader specializing in micro-contamination monitoring equipment designed to enhance the performance of clean manufacturers, particularly in the semiconductor and pharmaceutical industries. Located in Niwot, Colorado, within the scenic Rocky Mountains, this growing technology company is dedicated to innovation and excellence. Particle Measuring Systems is celebrated for its advanced light scattering particle counters and a broad range of diverse technologies and applications that support some of the most significant manufacturing companies worldwide. Their commitment to quality and customer focus has established them as a trusted partner that significantly contributes to well-known brands across multiple industries.
The role of Customer Service Representative at Particle Measuring Systems is integral to the success of the Global Sales and Commercial Operations Team. This position involves being the primary liaison between customers, distributors, and service personnel to deliver outstanding sales and service support. The individual in this role will be responsible for ensuring customer satisfaction through accurate order processing, on-time delivery, and effective communication. This role demands collaboration with various cross-functional teams, strong problem-solving capabilities, and a dedication to maintaining the highest standards of professional excellence and continuous improvement.
The Customer Service Representative will handle a variety of tasks, including order management, invoicing, export compliance, and facilitating payment terms with the accounting department. The role requires adaptability and a strong sense of urgency while maintaining accuracy and attention to detail. Employees in this position are encouraged to evaluate and improve internal processes continuously, contributing to the overall efficiency, quality, and safety of the operations. This position offers a competitive base salary starting at $22.50 per hour and benefits such as health coverage, retirement plans, paid time off, tuition reimbursement, and employee assistance programs. Particle Measuring Systems prides itself on fostering an inclusive and supportive workplace where entrepreneurialism, innovation, and individual accountability are highly valued, providing a rewarding work environment in one of the most beautiful locations in the United States.
The role of Customer Service Representative at Particle Measuring Systems is integral to the success of the Global Sales and Commercial Operations Team. This position involves being the primary liaison between customers, distributors, and service personnel to deliver outstanding sales and service support. The individual in this role will be responsible for ensuring customer satisfaction through accurate order processing, on-time delivery, and effective communication. This role demands collaboration with various cross-functional teams, strong problem-solving capabilities, and a dedication to maintaining the highest standards of professional excellence and continuous improvement.
The Customer Service Representative will handle a variety of tasks, including order management, invoicing, export compliance, and facilitating payment terms with the accounting department. The role requires adaptability and a strong sense of urgency while maintaining accuracy and attention to detail. Employees in this position are encouraged to evaluate and improve internal processes continuously, contributing to the overall efficiency, quality, and safety of the operations. This position offers a competitive base salary starting at $22.50 per hour and benefits such as health coverage, retirement plans, paid time off, tuition reimbursement, and employee assistance programs. Particle Measuring Systems prides itself on fostering an inclusive and supportive workplace where entrepreneurialism, innovation, and individual accountability are highly valued, providing a rewarding work environment in one of the most beautiful locations in the United States.
Job Requirements
- 0 - 2 years’ work experience in an office environment
- Strong communication and relationship building skills both in person and via electronic tools
- Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail
- Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook
Job Qualifications
- 0 - 2 years’ work experience in an office environment
- Strong communication and relationship building skills both in person and via electronic tools
- Organized, self-motivated, with a desire to work at fast pace with a sense of urgency, accuracy, flexibility, and attention to detail
- Strong personal computing skills and proficiency with MS Word, Excel, Power Point, Access, and Outlook
- Bachelor’s degree in business or related field preferred
Job Duties
- Maintain communications with PMS personnel, distributors, and customers to clarify and acknowledge orders, ensure complete configurations/part numbers, price, payment terms, shipping instructions, and on time delivery
- Process invoicing to customers
- Process orders received via telephone, email, and fax, including data entry to create demand, relieve inventory and produce invoices, packing lists and shipping documents, including air bills, shipper's letter of instruction, required certificates, labels, and process Letters of Credit as required
- Complete Export Screening checklist and comply with all export regulations
- Work with Accounting dept. to facilitate payment terms and collection issues
- Provide regular backup support for other CSR's as needed
- Continuously evaluate processes for improvements in efficiency, quality, and safety
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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