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Customer Service Rep

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $20.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Company paid life insurance
Pet insurance
401K with company match
Employee stock ownership plan

Job Description

Our company is a well-established appliance wholesale distributor known for providing high-quality products and exceptional customer service. We pride ourselves on fostering a safe and respectful workplace culture where employees are valued and supported. Our team-oriented environment encourages professional growth through extensive on-the-job training and ample advancement opportunities. We operate with a commitment to excellence and customer satisfaction, and we seek dedicated individuals who are passionate about delivering outstanding service to join our team. Our company values teamwork, dependability, and attention to detail, ensuring a positive and efficient customer experience in every interaction.

We are currently seeking a dedicated... Show More

Job Requirements

  • High school diploma or equivalent
  • One year of customer service experience in an office, call center, retail, or service industry setting
  • Proficient in computer and web-based applications including MS Outlook, Word, and basic Excel
  • Experienced with database management systems such as customer management or accounting software (Salesforce preferred)
  • Knowledgeable in operating multi-line phone systems, fax machines, and mailroom equipment
  • Preferably experience in appliance wholesale distribution or a related industry
  • Demonstrated dependability and attention to detail
  • Ability to pass a pre-employment drug test

Job Qualifications

  • High school diploma or equivalent
  • One year of customer service in an office setting, call center, retail setting, service industry or other customer-facing workplace and enjoy interacting with the public
  • One year of computer and web-based applications, mobile applications, MS Outlook and Word, basic Excel
  • One year experience with database management systems such as customer management or accounting software (i.e. Salesforce preferred)
  • Multi-line phone system, fax machine, and mailroom equipment hardware and software
  • Appliance wholesale distribution or transferable industry experience (preferred)
  • Proven work history of being dependable and attentive to details
  • Pass a pre-employment drug test

Job Duties

  • Provide a warm, welcoming personalized concierge experience-greeting customers as they enter the showroom, and respond promptly to telephone and email inquiries
  • Coordinate with internal staff and manufacturers to resolve customer issues
  • Keep records of customer interactions and follow up as needed
  • Facilitate warranty services and process payments
  • Maintain showroom appearance and help with mail distribution

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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