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Customer Service Rep

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $14.60 - $1.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Generous Paid Time Off
Holiday pay
meal benefits
transportation benefits
401(k) retirement plan with company match
Company paid life insurance
Tuition Reimbursement
Employee assistance program
training and career growth opportunities
Referral Bonus Program

Job Description

Cousins Subs, operated by HMSHost at General Mitchell International Airport, is a prominent food service establishment dedicated to providing fresh, high-quality subs and exceptional customer experiences in a fast-paced airport environment. HMSHost is a leading global restaurateur specializing in the management and operation of food and beverage outlets in travel venues such as airports, motorways, and amusement parks. At General Mitchell International Airport, Cousins Subs offers travelers a convenient and delicious dining option, recognized for its commitment to quality ingredients and customer satisfaction.

The Customer Service Representative (CSR) role at Cousins Subs is a dynamic position designed for individua... Show More

Job Requirements

  • High school diploma or general education development (GED) diploma
  • ability to speak, read and comprehend instructions, short correspondence and policy documents
  • ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • ability to lift and/or push objects weighing up to 40lbs, in addition to being able to bend, twist, and stand in order to perform normal job functions
  • prior experience handling cash and credit transactions preferred

Job Qualifications

  • High school diploma or general education development (GED) diploma
  • customer service and/or training experience preferred
  • ability to speak, read and comprehend instructions, short correspondence and policy documents
  • ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
  • prior experience handling cash and credit transactions preferred

Job Duties

  • Provides customer support - greets customers / takes food orders and handles customer inquiries regarding the menu
  • looks for opportunities to suggestive sell
  • works directly in the unit with other associates to ensure compliance with service and brand standards
  • transfers products and supplies from storage to work area and assists with specific food finishing job tasks prior to serving the item to customers
  • responsible for transaction processing on the MICROS POS units
  • receives cash or credit card payments and processes accordingly
  • responsible for compliance with company cash-handling requirements
  • ensures proper food handling procedures are followed throughout the life of the products being utilized
  • maintains cleanliness of the work area
  • follows safety protocols and proper sanitizing procedures

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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