Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
FSA options
Paid Time Off
Paid sick time
Paid holidays
401(k) with match
Life insurance
long term disability insurance
employee discount
Job Description
FASHIONPHILE is a pioneering leader in the ultra-luxury fashion industry, dedicated to transforming the way consumers engage with luxury goods. More than just a fashion retailer, FASHIONPHILE is revolutionizing the ultra-luxury fashion experience by creating a sustainable alternative that extends the life cycle of luxury products. The company is committed to making high-end fashion more accessible to a diverse customer base, thereby fostering a more inclusive and environmentally responsible approach to luxury consumption. With a strong mission to become the world’s most sought-after brand in luxury re-commerce, FASHIONPHILE emphasizes the importance of creativity, innovation, and diversity in its workforce and... Show More
Job Requirements
- High school diploma or equivalent
- prior customer service experience preferred
- strong communication skills
- ability to handle multiple tasks simultaneously
- basic computer skills including familiarity with ecommerce platforms
- ability to maintain professionalism and composure in challenging situations
- availability to work full-time hours
- willingness to engage in cross-training and take on various roles as needed
Job Qualifications
- Excellent verbal and written communication skills
- a strong conversationalist who can be personable and connect with a range of personalities
- working knowledge of customer service principles and valuing the client experience
- ability to work independently and/or as part of a team as needed
- ability to multitask, prioritize and manage time effectively
- strong proficiency working with ecommerce platforms
- knowledge of high-end luxury customer service preferred but not required
Job Duties
- Managing location-wide calendar to schedule buying and selling appointments and all location visitors to maximize productivity and flow
- checking visitors into the building and ensure security protocols are navigated smoothly
- taking inbound customer calls, chats, and emails to schedule and confirm appointments, facilitate customer service inquiries and requests, and familiarize customers with FASHIONPHILE's services
- de-escalating situations involving dissatisfied customers, offering assistance and support
- where necessary, identify and escalate priority issues and reporting to the high-level management
- verifying and updating customer account profiles, providing updates and information about billing, shipping, warranties and other account items
- processing orders, transactions and updating customer account information as needed
- participating in cross-training and be flexible to perform varying roles whenever necessary to operate and run the location
- communicating and collaborate with internal departments to successfully provide the highest level of customer service
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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