Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.75 - $23.75
Benefits
Flexible work schedule
Opportunity to meet people from all over the world
Work in a fast-paced and dynamic environment
Training provided per cruise line brand standards
Chance to be part of an amazing team
Opportunity to gain valuable customer service experience
Equal opportunity employer
Job Description
Metro Shore Services is a nationwide, all-inclusive service provider specializing in the Cruise Industry. The company is renowned for delivering exceptional Shoreside Guest Services, especially in Seattle, through its robust industry knowledge, comprehensive training programs, and specialized expertise. Metro Shore Services plays a vital role in ensuring smooth, enjoyable cruise experiences by managing the critical shoreside operations for passengers as they embark and disembark. Their services are integral in upholding the hospitality and operational standards expected by major cruise lines, contributing to memorable and seamless travel journeys. Recognized for its commitment to quality and customer satisfaction, Metro Shore Services continually... Show More
Job Requirements
- Must be available to work Fridays
- Maintain the highest level of customer service greeting every guest with a warm smile and positive attitude
- Ability to perform basic data input functions on a laptop computer tablet or handheld device
- Communicate clearly with peers and guests listen respond and resolve guest enquiries appropriately
- Follow all company policies procedures and Cruise brand standards
- Maintain dependable attendance and follow appearance guidelines
- Available to work consistently 2-3 days per week to include Fridays for the Cruise Season shift start as early as 6am
- Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor
Job Qualifications
- High school diploma or equivalent
- At least 1 year of customer service experience preferred
- Verbal and written communication skills in English
- Ability to perform basic data input functions on a laptop computer tablet or handheld device
- Ability to work in and around large groups of people
- Basic mathematical skills to accurately handle cash payments and process credit cards
- Passion for customer service excellence
- Ability to interact and work at all levels as a team member with integrity
Job Duties
- Greet and assist guests to navigate inside and outside the Cruise Port terminal making sure they are on the correct path for both debark and embark
- Assist guests disembarking the vessel with locating luggage completing lost luggage forms and general directional assistance through U.S. Customs and Border Protection areas towards terminal exit and ground transportation
- Perform guest check-in and data input functions on laptops tablets or handheld devices as needed per operation demands
- Review input and verify validity of all travel document proof of citizenship presented by guests for boarding and check-in to ensure compliance with U.S. and International Law
- Guide and monitor the flow of guests throughout the terminal exits entries including secure areas transportation walkways check-in areas gangways elevators and escalators
- Assist guests requiring wheelchair assistance throughout the terminal during embark and debark
- Assist with pier set up and breakdown at beginning and end of the day
- Answer general questions in an accurate and pleasant manner providing pertinent information regarding boarding and sailing
- Perform other job-related duties as assigned for the continuity and success of the Operation day
Job Location
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