Job Overview
Employment Type
Temporary
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Flexible
Day Shifts
Benefits
Flexible Schedule
training provided
team environment
Employee Discounts
Paid Time Off
Career growth opportunities
friendly work atmosphere
Job Description
Metro Shore Services is a nationwide, all-inclusive service provider within the Cruise Industry, specializing in delivering exceptional shoreside guest services. The company operates in various ports across the country, with a significant presence in Seattle, where it leverages industry knowledge, comprehensive training, and expertise to ensure a superior guest experience. Metro Shore Services is renowned for its commitment to excellence, aiming to create memorable journeys for travelers embarking on or returning from their cruises. Their dedicated teams work tirelessly to uphold high standards of customer service and operational efficiency to enhance the overall cruise experience.
This role is an excit... Show More
This role is an excit... Show More
Job Requirements
- Must be available to work Fridays
- Maintain highest level of customer service greeting every guest with a warm smile and positive attitude
- Ability to perform basic data input functions on laptops, tablets, or handheld devices
- Clear communication with peers and guests
- Follow company policies, procedures and cruise brand standards
- Dependable attendance and appearance
- Available to work 2-3 days per week including Fridays during cruise season
- Flexible and willing to adapt to schedule or position changes as requested by on-site supervisor
Job Qualifications
- High school diploma or equivalent
- Current enrollment for students aged 16 or 17 with parental consent accepted
- At least 1 year of customer service experience preferred
- Verbal and written communication skills in English
- Ability to interact and work as a team member with integrity
- Basic mathematical skills to handle cash and credit card transactions
- Passion for customer service excellence
- Ability to work around large groups of people
Job Duties
- Greet and assist guests to navigate inside and outside the cruise port terminal ensuring correct paths for embark and debark
- Assist guests disembarking the vessel including locating luggage, completing lost luggage forms, and providing directional assistance through customs and toward ground transportation
- Perform various roles within the port terminal including guest check-in and providing directions as needed
- Conduct check-in procedures using laptops, tablets, or handheld devices according to cruise line brand standards
- Review and verify the validity of travel documents to ensure compliance with US and international law
- Guide and monitor guest flow throughout terminal including secure areas, transportation, walkways, check-in areas, gangways, elevators, and escalators
- Assist guests requiring wheelchair assistance during embark and debark processes
- Support pier setup and breakdown at the beginning and end of shifts
- Respond to guest inquiries accurately and pleasantly providing information about boarding and sailing
- Perform additional job-related duties to ensure smooth operation of the day
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities