Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.00 - $18.00
Benefits
Competitive hourly pay
opportunity for skill development
dynamic team environment
Exposure to campus facilities operations
supportive management
Work-life balance focus
Fixed contract duration
Job Description
This Customer Service Operator position is part of the Facilities Service Centre (FSC) located in Fort Worth, TX. The role is a fixed-term opportunity with a contract duration of 24 months and offers a competitive pay range between $19.00 and $20.00 per hour on a W2 all-inclusive basis without additional benefits. The Facilities Service Centre is an essential component of the organization's operational infrastructure, providing critical customer support to the global switchboard operation as well as managing facilities customer service work order requests. As a central point of contact, the FSC ensures smooth communication and streamlined service request processing for... Show More
Job Requirements
- High school diploma or equivalent
- 3 or more years of call centre support experience
- Proficiency with basic computer skills and software such as Microsoft Outlook, Office, Word, Excel and Teams
- Strong phone and verbal communication skills along with active listening skills
- Strong time management and decision-making skills
- Ability to multi-task and handle stressful situations and callers appropriately
- Must possess positive attitude and work well in a team setting
- Punctuality is essential
- Able to handle high call volumes with a variety of customer requests or issues
- Ability to support multiple areas of a group operation
Job Qualifications
- High school diploma or equivalent
- 3+ years of experience in a call centre
- Proficiency with Microsoft Outlook, Office, Word, Excel, and Teams
- Strong phone and verbal communication skills
- Active listening skills
- Ability to multi-task and handle stressful situations
- Strong time management and decision-making skills
- Positive attitude and teamwork skills
Job Duties
- Monitor global switchboard line from 8am-5pm Monday - Friday
- Answer inbound calls into the Facilities Service Center as well as the service request work order lines
- Provide callers accurate and up to date information
- Transfer calls in a timely and accurate manner
- Assist in researching and updating FSC reference materials
- Track daily call metrics, work orders and surveys
- Assist with training new team members
- Provide support to the Facilities event coordinator when needed
Job Location
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