Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,864.14 - $66,156.07
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
discounts
Job Description
American Airlines is the largest airline in the world, renowned for its extensive global network and commitment to exceptional customer service. As a leading player in the aviation industry, American Airlines offers employees the unique opportunity to explore the world while advancing their careers. The company fosters an environment where team members can grow their expertise, develop new skills, and become the best versions of themselves. With a diverse workforce and a strong emphasis on inclusion and diversity, American Airlines creates an inclusive workplace that embraces individuality and celebrates the unique contributions of every team member.
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The role... Show More
Job Requirements
- High school diploma or GED equivalency
- previous airport customer service experience
- 2 years experience leading others
- knowledge of company policies and procedures and functional automation applications
- ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- ability to actively listen
- critical thinking ability
- ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
- strong decision making skills
- ability to work independently as well as collaboratively
- ability to work under demanding operational conditions
- ability to prioritize and execute with a sense of urgency and preciseness
- ability to use sound business judgment to resolve issues with internal and external customers
- ability to coordinate station activities and collaborate with multi-functional departments and agencies
- knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
- has USPS clearance or the ability to obtain USPS clearance
Job Qualifications
- High school diploma or GED equivalency
- previous airport customer service experience
- 2 years experience leading others
- knowledge of company policies and procedures and functional automation applications
- ability to bring out the best performance in the workforce through proactive employee engagement and support for an inclusive working environment
- ability to actively listen
- critical thinking ability
- ability to monitor and assess performance of self, team members and the operation to make improvements or take corrective action
- strong decision making skills
- ability to work independently as well as collaboratively
- ability to work under demanding operational conditions
- ability to prioritize and execute with a sense of urgency and preciseness
- ability to use sound business judgment to resolve issues with internal and external customers
- ability to coordinate station activities and collaborate with multi-functional departments and agencies
- knowledge of Microsoft Office including Word, Excel, PowerPoint, Outlook
- has USPS clearance or the ability to obtain USPS clearance
Job Duties
- Drives operational excellence
- creates an environment that cares for frontline team members and celebrates team successes
- leads airport team to perform their work in a safe, efficient manner and in compliance with Federal, state and local regulations including DOT, FAA and other government agencies
- provides frontline team exceptional support to deliver superior customer service
- coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
- promotes an environment of mutual respect and trust between frontline team members
- establishes and promotes effective relationships with external and internal customer base that fosters compassion, authenticity, integrity, respect and dignity
- provides direction and support structure using effective resources to enable the team to deliver high performance
- assesses operational environment and conditions to ensure corporate and local scorecard metrics are fulfilled through collaboration across departments and levels
- ability to work extra hours when there are operational needs
- ability to work rotating shifts including weekends, holidays and days-off
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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