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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Direct Deposit
Free Meals
Paid vacation
Annual performance review
Performance based wage increases
quarterly bonuses
medical benefits
Dental benefits
vision benefits
on the job training
Advancement opportunities
Fun environment
recognition
team environment
401(k)
Shoe credits
Job Description
Wendy's is a well-established fast-food restaurant chain known for its quality food, exceptional customer service, and vibrant work culture. Founded in 1969, Wendy's has grown to become one of the largest and most recognized quick-service restaurant brands worldwide, celebrated for its fresh ingredients and made-to-order menu offerings. The company is committed to fostering a welcoming and inclusive environment for both its customers and team members. Wendy's prides itself on its dedication to excellence and innovation in the fast-food industry, continuously striving to enhance the customer experience through outstanding service and operational efficiency. As part of its operational philosophy, Wendy's invests... Show More
Job Requirements
- High school diploma or GED
- Must be 18 years of age
- Must be able to pass criminal background check and drug screening
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
- Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week
- May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate
- Must have or be willing to obtain ServSafe certification
Job Qualifications
- High school diploma or GED
- One or more years of restaurant experience preferred
- Ability to multi-task while maintaining composure and give sound advice and direction
- Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus
- Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues
- Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures
- Must be able to stand for prolonged periods of time
- Ability and willingness to wear a headset
- Physical ability to lift up to 25-50 pounds as necessary, reach, push, pull, bend kneel and stoop
Job Duties
- Training, monitoring and reinforcing food safety procedures to crew members
- Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close
- Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan
- Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period
- Perform walk throughs throughout shift with specific focus on items that impact speed and friendliness
- Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency
- Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc
- Supervising crew members and Team Trainers in a way that maximizes retention
- Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan
- Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards
- Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members
- Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings
- Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities
- Take appropriate action with crew members to improve performance and celebrate wins
- Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments
- Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service
- Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed
- Assisting General Manager with completing weekly crew schedules
- Assisting the General Manager in screening applications and conducting crew interviews
- Assisting General Manager with maintaining and updating Restaurant Communication Board
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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