Customer Service Management Trainee

Uline is a family-owned company and North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees across 14 locations, Uline has built a reputation for excellence and stability with more than 45 years of successful operations. This well-established company prides itself on offering growth opportunities tightly coupled with a secure and supportive work environment. Uline operates a state-of-the-art call center in its California branch, located at 4810 South Hellman Avenue, Ontario, CA. The company maintains a 24/7 operation schedule with various shifts available, ensuring employees have set schedules suitable for diverse lifestyles. Through its commitment to a drug-free workplace and adherence to Equal Employment Opportunity guidelines, Uline fosters a culture of integrity and inclusion.

The Customer Service Management Trainee position at Uline is an exceptional career opportunity aimed at emerging leaders in customer service. This role involves a comprehensive, hands-on training program designed to master all aspects of customer service management at a leading call center. The trainee will learn to empower customer service representatives to deliver legendary service by developing leadership skills, managing team performance, and continuously identifying areas for improvement to enhance department standards. This position offers substantial growth and earning potential, with an hourly pay starting from $29 to $34. It is a full-time role with access to excellent benefits and perks, including comprehensive health insurance coverage, a 401(k) plan with a 6% employer match from day one, paid holidays, generous paid time off, and a tuition assistance program.

This role is ideal for candidates with a bachelor’s degree, strong customer-focused service skills, teamwork capabilities, and close attention to detail. While prior leadership or management experience is considered a plus, Uline provides the training and environment for career development ensuring individuals can grow professionally. Working in Uline’s modern facilities, including access to a first-class fitness center and nearby walking paths, the position supports employee well-being alongside career advancement. Overall, this Customer Service Management Trainee opportunity allows motivated individuals to start and grow their management careers within a reputable and supportive company that values its employees and promotes from within.