Customer Service / Lot Attendant

U-Haul is a well-established company that has been serving do-it-yourself movers and their households since 1945. Originating from a recognized need after World War II for convenient, one-way moving equipment, U-Haul has grown into a trusted name in the moving and storage industry across the United States and Canada. The company was founded by L.S. "Sam" Shoen and Anna Mary Carty Shoen, whose innovative approach made it possible to spread the cost of ownership among many users. This idea revolutionized personal mobility and catalyzed the creation of an entire industry centered on accessible and affordable moving solutions. Today, U-Haul is recognized for offering a vast array of products and services including truck and trailer rentals, storage units, moving supplies, and related services that help customers manage their relocations smoothly.

The Customer Service / Lot Attendant position at U-Haul plays a critical role as the frontline representative of this iconic brand. This role goes beyond basic customer assistance; it involves hands-on responsibilities that greatly contribute to the company’s mission to provide exceptional service and value to customers. The successful candidate will work in a team environment, assisting customers with their needs efficiently and professionally, using modern smartphone-based technologies like U-Scan to manage rentals and inventory. Key daily responsibilities include inspecting and maintaining equipment on the lot, moving and hooking up trucks and trailers, preparing rental invoices, and ensuring equipment returns are handled promptly and accurately. The job also involves specialized tasks such as installing hitches and trailer wiring, filling propane tanks (with certification provided on the job), and operating a forklift (also certifiable through U-Haul). This ensures that candidates gain practical skills and certification, adding value to their careers while supporting U-Haul’s operational needs.

This position offers a unique opportunity for individuals motivated by teamwork and customer service excellence, allowing them to start their journey with U-Haul immediately and benefit from an attractive compensation structure. U-Haul's hiring philosophy, "Hire Fast, Pay Fast," means new hires can undergo paid hands-on interviews right away, with a $100 hiring bonus to welcome new employees and an additional $300 cash bonus upon completing the company’s Equipment Inspection and Verification certification program. The role provides career stability with clear paths for advancement within the company, making it an excellent choice for those interested in long-term growth in a dynamic service industry.

Safety is a priority at U-Haul. Employees are required to work safely around equipment and may use protective gear to guard against risks associated with operating large machinery and handling moving parts. Physical fitness is important since the job requires lifting equipment up to 50 pounds, working outdoors and indoors, and staying active throughout shifts. The pay range for this hourly position is competitive, ranging from $17.87 to $19.87, reflecting the hands-on nature and responsibilities of the role.

Beyond the immediate job functions, U-Haul invests in its employees through ongoing education via U-Haul University, a comprehensive internal training resource helping team members continuously improve their skills and knowledge. The company also promotes a health-conscious workplace culture and extends numerous attractive benefits. These include health, dental, and vision insurance, life and legal insurance programs, and unique financial benefits such as a 401(k) savings plan, employee stock ownership, and various discount programs. U-Haul supports the well-being and work-life balance of its employees through paid holidays, vacation, and sick days for eligible team members, as well as wellness reimbursements for gym memberships and mindset apps.

Joining U-Haul means becoming part of a longstanding, stable company dedicated to quality service and employee growth. If you are a motivated, people-friendly individual who enjoys a mix of customer service and physical activity, this role offers a rewarding career option. U-Haul values diversity and commits to equal employment opportunities, ensuring a respectful and inclusive work environment where every team member has the chance to succeed and grow.