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Customer Service Gate Agent (Full-Time)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Paid training
Holiday pay
401(k)
vacation
Family travel
Medical insurance
Dental Insurance

Job Description

Piedmont Airlines is a well-established regional airline known for its dedication to delivering exceptional service within the aviation industry. As a subsidiary of the American Airlines Group, Piedmont Airlines plays a critical role in connecting communities by providing reliable and efficient air travel. The airline prides itself on fostering a collaborative work environment where employees are valued and encouraged to grow professionally. With a strong commitment to safety and customer satisfaction, Piedmont Airlines continues to expand its network and services across numerous destinations. This reputation for excellence makes Piedmont Airlines a sought-after employer in the aviation sector, recognized for its... Show More

Job Requirements

  • high school diploma or GED
  • minimum 18 years of age
  • valid driver’s license and clear driving record
  • successful completion of a 10-year criminal history records check
  • drug screen as required
  • ability to lift 70 pounds
  • ability to work all shifts including weekends, nights, and holidays

Job Qualifications

  • successful completion of training course
  • ability to meet company goals and customer expectations in a high energy environment
  • effective communication skills
  • ability to organize, prioritize, and multitask
  • previous airline experience
  • previous employment as a front-line customer service provider
  • basic knowledge of computer applications and programs

Job Duties

  • assist passengers in boarding and disembarking flights
  • monitor computerized passenger boarding
  • assist customers with special needs including arranging for wheelchairs and unaccompanied minors
  • change customer flight itinerary and seat assignments as required
  • operate the jetway
  • work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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