Customer Service Gate Agent (Full-Time)

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Work Schedule

Rotating Shifts
Weekend Shifts
Night Shifts
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Benefits

Paid training
Holiday pay
401(k)
vacation
family travel on the American Airlines network
Medical insurance
Dental Insurance

Job Description

Piedmont Airlines is a reputable regional airline with a rich heritage of delivering exceptional service to its customers and airline partners. As part of the American Airlines network, Piedmont Airlines prides itself on fostering a collaborative and supportive work environment where employees are encouraged to grow their careers and contribute to the airline's ongoing success. Known for its strong commitment to safety and customer satisfaction, Piedmont Airlines operates various flights across the United States, blending modern technology with a customer-centric approach to create a seamless travel experience. The company is currently seeking motivated individuals who share a passion for aviation... Show More

Job Requirements

  • Proof of high school or GED completion
  • Minimum 18 years of age
  • Valid driver's license with a clean driving record
  • Ability to pass a 10-year criminal history records check
  • Ability to pass a drug screen
  • Ability to lift seventy pounds
  • Availability to work all shifts including weekends, nights, holidays, and irregular shifts

Job Qualifications

  • Successful completion of the Gate Agent training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
  • Previous airline experience preferred
  • Previous employment as a front-line customer service provider preferred
  • Basic knowledge of computer applications and programs preferred

Job Duties

  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work as a team to provide excellent customer service and meet corporate objectives

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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