Customer Service Gate Agent (Full-Time)

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $15.00
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Benefits

Paid training
Holiday pay
401(k) Plan
Vacation Time
family travel on the American Airlines network
Medical insurance
Dental Insurance

Job Description

Piedmont Airlines is a distinguished regional airline known for its commitment to delivering exceptional service to its passengers and airline partners. As part of the American Airlines Group, Piedmont Airlines operates in multiple markets, connecting communities and fostering growth within the aviation industry. Their dedication to quality, reliability, and safety has made them a trusted name in air travel. This company nurtures a collaborative and inclusive work environment where employees are valued for their skills and dedication, offering numerous opportunities for career advancement and personal growth.

The Customer Service Gate Agent role at Piedmont Airlines is an essential position... Show More

Job Requirements

  • High school diploma or GED
  • Minimum 18 years of age
  • Ability to lift seventy (70) pounds
  • Ability to work all shifts including weekends, nights, holidays, and irregular shifts
  • Valid driver’s license
  • Clear driving record
  • Pass a 10-year criminal history records check
  • Pass a drug screen
  • Effective communication skills
  • Ability to organize, prioritize, and multitask

Job Qualifications

  • Successful completion of training course
  • Ability to meet company goals and customer expectations in a high energy environment
  • Effective communication skills
  • Ability to organize, prioritize, and multitask
  • Previous airline experience preferred
  • Previous employment as a front-line customer service provider preferred
  • Basic knowledge of computer applications and programs preferred

Job Duties

  • Assist passengers in boarding and disembarking flights
  • Monitor computerized passenger boarding
  • Assist customers with special needs including arranging for wheelchairs and unaccompanied minors
  • Change customer flight itinerary and seat assignments as required
  • Operate the Jetway
  • Work as a team to provide excellent customer service and meet corporate objectives

Job Location

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