Customer Service Front Desk Representative (Float)

Performance Home Medical has been a trusted leader in the medical equipment industry since its inception in 1995. With nearly three decades of experience, this company has dedicated itself to providing quality products and exceptional services that help patients manage their health conditions effectively. The core philosophy of Performance Home Medical centers on putting patients first, ensuring they receive not only state-of-the-art medical equipment but also the clinical support necessary to improve their quality of life. The organization leverages the latest technology alongside skilled clinical expertise to empower patients to take control of their health and live longer, healthier lives. The company is recognized for its commitment to excellence, its patient-centered approach, and a culture that values high performance and positive work environments.

The opportunity offered by Performance Home Medical is for the position of Front Desk Customer Service Representative (Floater) within the Customer Service Team. This full-time role is perfectly suited for a flexible and motivated professional who thrives in dynamic work environments. The unique aspect of this position is its floater nature, meaning the employee will provide front desk and customer service support across multiple office locations within a 50-mile radius. This requirement demands adaptability, excellent organizational skills, and a strong ability to multitask efficiently in a fast-paced setting.

The Front Desk CSR will play an instrumental role in the patient experience by managing check-ins, addressing patient inquiries related to medical equipment, and providing insurance information accurately. While prior experience in healthcare customer service or medical equipment is advantageous, Performance Home Medical offers comprehensive training to the right candidate, making this an excellent entry point for individuals eager to build a career in medical support services. Responsibilities also include answering phone calls, managing documentation through daily scanning and ticket reconciliation, and assisting clinicians with scheduling and other related tasks.

Candidates must demonstrate a compassionate and empathetic approach to patient care, possess strong communication abilities, and be technologically proficient with key computer skills. The role demands reliability, responsibility, and a positive attitude to foster a fun and professional work environment. Additionally, the ability to de-escalate challenging situations, troubleshoot equipment issues, and operate phone systems professionally is critical for success in this role.

Performance Home Medical supports its employees with an extensive benefits package that includes medical, dental, vision, life insurance, accidental death and dismemberment (AD&D), 401(k) retirement plans, an employee assistance program (EAP), and paid holidays. The company is committed to employee success through a structured onboarding and training program aimed at ensuring new hires are well-prepared and supported throughout their tenure.

This role is ideal for individuals who are quick learners, detail-oriented, and team players, ready to contribute to a positive workplace culture while helping patients receive the highest level of care. Overall, the Front Desk CSR (Floater) position at Performance Home Medical offers a meaningful career path combining healthcare service, administrative expertise, and patient interaction within a respected and stable organization.