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Customer Service Front Desk Representative (Float)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $23.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
AD&D insurance
401k plan
Employee assistance program
Paid holidays
Job Description
Performance Home Medical has been a trusted leader in the medical equipment industry since its inception in 1995. With nearly three decades of experience, this company has dedicated itself to providing quality products and exceptional services that help patients manage their health conditions effectively. The core philosophy of Performance Home Medical centers on putting patients first, ensuring they receive not only state-of-the-art medical equipment but also the clinical support necessary to improve their quality of life. The organization leverages the latest technology alongside skilled clinical expertise to empower patients to take control of their health and live longer, healthier lives.... Show More
Job Requirements
- High school diploma or equivalent
- Ability to multitask in a fast-paced environment
- Excellent communication skills
- Reliable and responsible
- Quick learner
- Ability to type at least 30 words per minute
- Willingness to float between multiple office locations within a 50-mile radius
- Compassionate and empathetic attitude
- Strong organizational and detail-oriented skills
Job Qualifications
- High school diploma or equivalent
- Previous professional experience or educational background in healthcare customer service is a plus
- Background in medical equipment preferred but not required
- Strong computer skills and technological proficiency
- Excellent verbal and written communication skills
- Ability to type minimum of 30 words per minute
- Compassionate and empathetic with a commitment to patient care
- Demonstrated problem-solving ability and high performance track record
- Team player with good interpersonal skills
- Skilled in de-escalation techniques
Job Duties
- Assist with walk-in patient check-ins for appointments, re-supplies, challenges, or equipment inquiries
- Understand insurance coverage criteria to dispense correct information to patients
- Approach each patient in a professional and courteous manner
- Perform daily scanning tasks
- Route and reconcile undetermined tickets
- Answer incoming phone calls efficiently and courteously
- Perform all other tasks assigned by the direct supervisor or manager
Job Criteria
Experience
No experience required
Job Location
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