Customer Service Department Manager - Bilingual

Uline is a family-owned company and a leading distributor in North America specializing in shipping, industrial, and packaging materials. With more than 9,800 employees across 14 locations, Uline has established itself as a prominent player in the industry. The company is recognized for its strong commitment to quality, customer service, and innovation. Known for its drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening. The company prides itself on providing excellent job stability and career growth opportunities, especially with over 45 years of successful operations. Employees enjoy a vibrant work culture grounded in teamwork, respect, and continuous improvement.

The Texas Branch located at 2600 Rental Car Drive, DFW Airport, TX 75261, is currently seeking a Bilingual Customer Service Department Manager to join their team. This is a full-time, on-site position offering a competitive salary ranging from $85,000 to $100,000 per annum. The role demands an individual passionate about delivering exceptional customer service experiences and capable of leading a dynamic team.

As the Bilingual Customer Service Department Manager at Uline, the selected candidate will play a critical role in maintaining and enhancing the company's legendary customer service reputation. Responsibilities include training team leads to create a high-performing and positive team environment, managing the daily operations of various customer service departments, and continuously seeking improvements in team procedures to boost efficiency. The manager will be expected to analyze performance reports and implement strategies aimed at optimizing the team’s productivity. In addition, the candidate will handle escalated customer issues promptly, ensuring customer satisfaction remains a top priority.

The ideal candidate will be fluent in both English and Spanish, both verbally and in writing. This bilingual ability is essential for effective communication within the diverse customer base and internal teams. A bachelor’s degree combined with at least three years of customer service management experience is required. Proven skills in coaching and developing teams, along with the ability to inspire and motivate team members, will be highly valued.

Uline supports its workforce with comprehensive benefits including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and a generous paid time off policy. Employees also have access to a Tuition Assistance Program that encourages professional growth through continuing education. The company’s facilities are modern, clean, and air-conditioned, featuring a first-class fitness center and scenic walking paths to promote employee wellness.

Working at Uline means becoming part of a supportive and inclusive environment where employees are recognized for their contributions. The company is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer, strongly committed to diversity, veterans, and individuals with disabilities. Uline offers its employees stability, excellent perks, and a meaningful career path in a highly reputable organization committed to excellence and customer satisfaction.