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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $85,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition assistance program
Fitness Center
Job Description
Uline is a family-owned company and a leading distributor in North America specializing in shipping, industrial, and packaging materials. With more than 9,800 employees across 14 locations, Uline has established itself as a prominent player in the industry. The company is recognized for its strong commitment to quality, customer service, and innovation. Known for its drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening. The company prides itself on providing excellent job stability and career growth opportunities, especially with over 45 years of successful operations. Employees enjoy a vibrant work culture grounded in teamwork,... Show More
Job Requirements
- Bachelor’s degree
- Bilingual (English / Spanish) - fluent in both verbal and written forms
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
Job Qualifications
- Bachelor's degree
- Bilingual (English / Spanish) - fluent in both verbal and written forms
- 3+ years of customer service management experience
- Demonstrated ability to effectively coach and develop a high-performing team
Job Duties
- Train team leads to build a high-performing, positive team environment to provide top-notch customer service
- Manage the daily activities of various customer service departments
- Evaluate team procedures and identify areas for improvement
- Review performance reports and suggest ways to increase efficiency
- Resolve escalated customer issues promptly
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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