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Customer Service Coordinator Full Time

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $23.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Travel perks
health benefits
wellness programs
401(k) program
Employee assistance program
Pet insurance
Discounts on hotels, cars, cruises

Job Description

American Airlines is one of the largest and most recognized airlines globally, known for connecting people and cultures by providing reliable and high-quality air travel services. Operating an extensive network of routes, American Airlines serves hundreds of cities across the United States and internationally, making travel accessible and comfortable for millions of passengers each year. The company prides itself on its commitment to customer service, safety, and operational excellence, which has helped it maintain a leading position in the airline industry.

As an employer, American Airlines offers a dynamic and inclusive work environment where team members are encouraged to grow p... Show More

Job Requirements

  • High school diploma or GED
  • Read, write, fluently speak and understand the English language
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
  • Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis

Job Qualifications

  • High school diploma or GED
  • Read, write, fluently speak and understand the English language
  • Bilingual language skills required in some locations
  • Applicable valid driver's license as required by local authorities
  • Ability to work irregular and/or extended hours, including weekends and holidays
  • Must report to work on a regular and timely basis

Job Duties

  • Promotes and sells air travel to the traveling public or freight forwarders
  • Provides assistance with passenger check-in and cargo acceptance
  • Interprets government rules and requirements for domestic and international travel or cargo shipments
  • Meets and dispatches aircraft within established times
  • Provides assistance to distressed passengers and customers
  • Protects company property and revenue
  • Provides for safe travel
  • Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks
  • Uses organizational skills to perform multiple tasks within a limited time period
  • Is self-motivated and requires minimal supervision
  • Responds and assists during security and emergency situations
  • Follows internal/external policies and procedures
  • May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers
  • Responsible for the overall performance within work area and may be required to lead and direct the work of other employees
  • May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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