Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.00
Benefits
Medical
Dental
Vision
401K with company match
flexible spending accounts
life and accidental death and dismemberment insurance
short and long term disability
Generous vacation and sick time
Job Description
Nippon Express Company, Ltd. ("NX") is a premier global logistics company that was founded in 1872 in Japan and is headquartered in Tokyo. With a long-standing history of over a century, NX manages an extensive network of 733 locations spread across 314 cities in 47 countries, employing approximately 72,000 people worldwide. In the United States, Nippon Express U.S.A., Inc. ("NEU"), a fully owned subsidiary of NX incorporated in New York in 1962, operates in 55 locations across 27 states with a workforce of about 1300 employees. NEU specializes in providing comprehensive logistics and transportation solutions, including international freight forwarding and... Show More
Job Requirements
- High school diploma or equivalent
- Significant or relevant work experience
- Strong communication skills
- Proficiency in PowerPoint, Word, and Excel
- Ability to handle complex process with multiple approvals
- Strong teamwork abilities
Job Qualifications
- Strong teamwork skills and inclination
- Good communications skill - listening, providing and receiving feedback
- Process improvement
- Patience - ability to deal with complex processes that may involve multiple levels of approval
- High school diploma or equivalency certificate or significant or relevant or appropriate working experience
- Some college desirable
- Strong quantitative and analytical skills
- Strong computer and analytical skills - PowerPoint, Word, and Excel
Job Duties
- Provides customer services including forwarding, delivery details, processing orders, handling complaints or general assignment as defined by the department or branch
- Customer inquiry response and research
- Business support including bookings, board tracking, maintaining work profiles and rates
- Respond to customer inquiries or requests through direct contact via telephone and email as well as drop by at the front door
- Communicate with internal and/or external sources to secure information
- General business support function as assigned includes on board tracking with carriers
- Making booking as necessary with carriers and advising flight information to the clients
- Update and maintain work profiles and rates per management's updated information
- Handle other job assignments as determined by the direct supervisor
Job Qualifications
Experience
No experience required
Job Location
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