Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical
Dental
Vision
disability
Paid parental leave
paid family leave
adoption support
Paid Time Off
retirement savings plan
Life insurance
Financial Solutions
associate discount
Professional Development
Job Description
Neiman Marcus Group is a distinguished multi-brand luxury retailer in the United States, recognized for its commitment to delivering exceptional products and outstanding service to its discerning clientele. With over 3,000 of the world’s most sought-after brand partners, Neiman Marcus Group operates through iconic brands such as Neiman Marcus and Bergdorf Goodman. The company blends heritage with innovation to revolutionize luxury retail experiences, incorporating advanced data and technology to provide personalized and seamless service across multiple platforms including in-store, eCommerce, and remote selling channels. Known for its inclusive culture, Neiman Marcus Group fosters a sense of belonging and values diversity,... Show More
Job Requirements
- Minimum 1 year of experience
- Experience in customer service or hospitality industries
- Familiarity with retail and mobile technologies
- Ability to work flexible schedule including evenings, weekends, and holidays
Job Qualifications
- Minimum 1 year of experience
- Experience in customer service or hospitality industries with proven ability to effectively promote products and services
- Familiar with and able to use retail and mobile technologies
- Ability to work a flexible schedule, which includes evenings, weekends, and holidays
Job Duties
- Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
- Swiftly manages escalated customer issues
- Partner with in-store leadership when required
- Regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
- Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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