Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $20.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Disability insurance
Paid parental leave
paid family leave
adoption support
Paid Time Off
retirement savings plan
Life insurance
Financial Solutions
employee discount
Professional Development
Job Description
Neiman Marcus Group is a premier multi-brand luxury retailer in the United States, known for delivering exceptional products and intelligent services across in-store, eCommerce, and remote selling channels. With over 3,000 of the world's most desirable brand partners, Neiman Marcus Group is dedicated to creating personalized luxury experiences for its customers. The company's culture, known as NMG|Way, emphasizes the power of its people by combining individual talents into a collective strength, making life extraordinary for both customers and associates alike. As a female-founded and female-majority organization, Neiman Marcus Group prides itself on its racial and ethnic diversity, reflecting the broader... Show More
Job Requirements
- minimum 1 year of experience
- experience in customer service or hospitality industries with proven ability to effectively promote products and services
- familiar with and able to use retail and mobile technologies
- able to work a flexible schedule, including evenings, weekends, and holidays
Job Qualifications
- minimum 1 year of experience
- experience in customer service or hospitality industries with proven ability to effectively promote products and services
- familiar with and able to use retail and mobile technologies
- able to work a flexible schedule, including evenings, weekends, and holidays
Job Duties
- assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup and other duties
- swiftly manages escalated customer issues
- partner with in-store leadership when required
- regular appointment partnership with Client Advisors - ensuring client engagement and providing forethought to customer expectations
- promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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