Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Day Shifts
Benefits
competitive pay
Recognition based incentives
Bonuses
PTO
vacation
sick pay
Medical
Dental
Vision
401k
Employee Discounts
Job Description
Williams-Sonoma Inc. is a leading American consumer retail company known for its high-quality kitchen and home products, including cookware, furniture, and home decor. Established with a commitment to delivering exceptional customer experiences, Williams-Sonoma operates a diverse portfolio of brands that serve design-focused customers across the United States and internationally. Renowned for its innovation and dedication to quality, the company provides a dynamic workplace environment fostering growth, creativity, and teamwork. They continue to set industry standards in the home goods sector by balancing tradition with modern technology and customer service excellence. This company is currently seeking passionate individuals to join their team and contribute to maintaining their position as a market leader in premium home products and services.
The role of Customer Service Concierge at Williams-Sonoma Inc. is an essential position focused on providing exceptional support to Concierge customers within the supply chain process. As the primary point of contact, the Concierge Tracking Coordinator plays a vital role in ensuring a seamless and optimal experience for clients throughout order fulfillment and delivery. This customer-facing role requires strong organizational skills, time management, and meticulous attention to detail to manage scheduling functions across multiple product brands effectively. Operating in a high-volume environment, the Concierge Tracking Coordinator is responsible for the daily schedule execution of various customer orders and resolving escalated customer inquiries with a one-call resolution approach.
The successful candidate will support multiple HUB Operations across different regions, acting as the liaison between customers and operational teams to confirm delivery windows, update contact information, and maintain communication within established service level agreements (SLAs). Meeting established performance metrics is critical to this position, involving tracker maintenance, escalation resolution, data handling, and timely communication. The Concierge Tracking Coordinator must be adept at multitasking across various systems while providing timely updates via email and outbound calls in adherence to the company’s concierge standards.
In addition to maintaining an organized and safe workspace according to office and OSHA standards, this role requires a positive attitude, strong work ethic, and the ability to work under pressure in a fast-paced setting. Flexibility to work overtime when necessary is also expected to meet customer and operational demands. This position involves collaborative teamwork and independent project management, compelling candidates to be self-starters who can own and efficiently complete their assigned tasks. Furthermore, this role offers the opportunity to contribute to special projects and provide support during peak windows or overflow periods, making it a dynamic and engaging role.
Williams-Sonoma Inc. offers competitive pay starting at $16.50 per hour, along with recognition-based incentives and bonuses. Employees enjoy a comprehensive benefits package including paid time off (PTO), vacation, sick pay, medical, dental, vision coverage, a 401(k) plan, and access to employee discounts of up to 40% off most products and brands. Joining Williams-Sonoma means becoming part of a company that values its mission, vision, and core values while fostering a supportive and inclusive culture that empowers employees to deliver quality results and maintain the highest standards of customer service.
The role of Customer Service Concierge at Williams-Sonoma Inc. is an essential position focused on providing exceptional support to Concierge customers within the supply chain process. As the primary point of contact, the Concierge Tracking Coordinator plays a vital role in ensuring a seamless and optimal experience for clients throughout order fulfillment and delivery. This customer-facing role requires strong organizational skills, time management, and meticulous attention to detail to manage scheduling functions across multiple product brands effectively. Operating in a high-volume environment, the Concierge Tracking Coordinator is responsible for the daily schedule execution of various customer orders and resolving escalated customer inquiries with a one-call resolution approach.
The successful candidate will support multiple HUB Operations across different regions, acting as the liaison between customers and operational teams to confirm delivery windows, update contact information, and maintain communication within established service level agreements (SLAs). Meeting established performance metrics is critical to this position, involving tracker maintenance, escalation resolution, data handling, and timely communication. The Concierge Tracking Coordinator must be adept at multitasking across various systems while providing timely updates via email and outbound calls in adherence to the company’s concierge standards.
In addition to maintaining an organized and safe workspace according to office and OSHA standards, this role requires a positive attitude, strong work ethic, and the ability to work under pressure in a fast-paced setting. Flexibility to work overtime when necessary is also expected to meet customer and operational demands. This position involves collaborative teamwork and independent project management, compelling candidates to be self-starters who can own and efficiently complete their assigned tasks. Furthermore, this role offers the opportunity to contribute to special projects and provide support during peak windows or overflow periods, making it a dynamic and engaging role.
Williams-Sonoma Inc. offers competitive pay starting at $16.50 per hour, along with recognition-based incentives and bonuses. Employees enjoy a comprehensive benefits package including paid time off (PTO), vacation, sick pay, medical, dental, vision coverage, a 401(k) plan, and access to employee discounts of up to 40% off most products and brands. Joining Williams-Sonoma means becoming part of a company that values its mission, vision, and core values while fostering a supportive and inclusive culture that empowers employees to deliver quality results and maintain the highest standards of customer service.
Job Requirements
- excellent phone etiquette
- high school diploma or equivalent
- excellent attendance and willingness to be part of a team performing whatever duties are necessary
- 1-year of prior customer service or call center experience
- 1-year combined work experience and demonstrated knowledge of multiple systems such as hubwm, sanfran, pkms, ccui or similar
- ms office proficiency including outlook, word, and excel at basic to intermediate level
- ability to multitask using multiple systems for customer call resolution
- acquired wsi product knowledge for all brands
- strong written and verbal communication skills
- positive attitude, strong work ethic, ability to work under pressure and fast learner
- flexible to work overtime as needed
Job Qualifications
- excellent phone etiquette
- high school diploma or equivalent
- 1-year of prior customer service or call center experience
- 1-year combined work experience and demonstrated knowledge of all systems such as hubwm, sanfran, pkms, ccui or other equivalent systems
- ms office proficient including outlook and word basic to intermediate and excel basic to intermediate skills
- ability to multitask using multiple systems to achieve one-in customer call resolution
- acquired or demonstrated wsi product knowledge for all brands
- strong written and verbal communication skills
- positive attitude, strong work ethic, ability to work under pressure, and fast learner
- flexible to work overtime as needed
- 2+ years call center or care center experience preferred
- strong communication skills written and verbal
- strong organization, time management and detail oriented skills
- working knowledge of wsi b2b logistics or concierge process or project coordinator experience with remote teams
- supply chain background helpful but not required
- experience with multiple software systems and ability to learn and navigate new tools independently
- team environment experience with ability to work independently and prioritize tasks
Job Duties
- perform all scheduling functions in a high-volume environment for all wsi product brands
- ensure the proper execution of daily scheduling needs of multiple customer orders
- apply one call resolution for customer escalated matters and support dedicated customer email inboxes
- support multiple hub operations in different regions within supply chain operations
- confirm customer delivery windows utilizing various wms and update customer contact information
- handle all department communications within assigned slas
- achieve established metrics as assigned including tracker building, escalation resolution, and proper handling of data/information
- research customer inquiries and provide resolution within established timeframes
- provide timely updates via email, outbound calls, etc. to ensure compliance with concierge standards
- support and assist with special projects as assigned, including handling overflow coverage as needed
- keep work area safe, organized and clean according to general office practices and osha requirements daily
- utilize williams-sonoma's mission, vision, and values to govern daily activities while maintaining required accuracy percentages, metrics, and quality standards
- other duties as deemed necessary
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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