Customer Service Clerk

R L Carriers is a well-established, family-owned, and privately held transportation company, founded in 1965. Over the years, it has grown into a respected leader in the transportation and distribution industry, known for its commitment to superior customer service through efficient administration and innovative solutions. The company takes pride in fostering a workplace culture rooted in respect and honesty, valuing each employee as a key contributor to its ongoing growth and success. With a focus on integrity and customer satisfaction, R L Carriers has built a reputation not just by moving freight, but by building lasting relationships with clients. Their commitment to excellence is reflected in their dedicated workforce, who strive every day to deliver the best possible outcomes for customers while maintaining a supportive and inclusive work environment. R L Carriers provides equal employment opportunities to all applicants, ensuring a diverse and equitable workplace free from discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, age, veteran status, disability, or any other status protected by law. Reasonable accommodations are also offered to enable full participation in the hiring process when requested.

The Customer Service Clerk role at R L Carriers' Lakeland, FL Service Center offers an exciting opportunity for individuals passionate about customer relations and logistics to become part of a dynamic transportation company. This full-time position operates Monday through Friday, from 7:30 am to 4:00 pm, with a starting wage of $18.76 per hour. Employees in this role enjoy competitive compensation along with notable benefits such as one week of vacation after just 90 days of employment and access to exclusive employee resorts located in Daytona Beach, FL; Big Bear Lake, CA; Pigeon Forge, TN; and Ocean Isle Beach, NC.

As a Customer Service Representative, the primary responsibility is to maintain a positive rapport with customers while assisting with tracking and monitoring freight movement. This position plays a vital role in customer retention by employing effective techniques to ensure customers feel valued and heard. Handling daily freight tracing, resolving customer issues, and collaborating with other terminals on freight-related concerns are key components of this role. The Customer Service Clerk must be capable of working efficiently in a fast-paced environment, utilizing strong communication and critical thinking skills to manage potentially stressful situations. Familiarity with general office tools, customer service protocols, and basic computer applications such as Windows and Microsoft Outlook is essential, along with typing proficiency of at least 30 words per minute.

Working at R L Carriers means being part of a family-oriented company that emphasizes employee welfare and work-life balance. The firm’s excellent benefits package includes medical, dental, and vision insurance, a 401(k) retirement plan with company matching contributions, paid vacations and holidays, and the unique perk of vacation lodging at the company's exclusive resorts. Joining R L Carriers as a Customer Service Clerk means becoming an integral part of a respected industry leader committed to fostering an enriching and supportive work environment alongside delivering industry-leading transportation services.