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Customer Service Clerk

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $18.76 - $1.00
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid vacation
Paid holidays
Vacation lodging

Job Description

R L Carriers is a well-established, family-owned, and privately held transportation company, founded in 1965. Over the years, it has grown into a respected leader in the transportation and distribution industry, known for its commitment to superior customer service through efficient administration and innovative solutions. The company takes pride in fostering a workplace culture rooted in respect and honesty, valuing each employee as a key contributor to its ongoing growth and success. With a focus on integrity and customer satisfaction, R L Carriers has built a reputation not just by moving freight, but by building lasting relationships with clients. Their... Show More

Job Requirements

  • Strong communication and telephone skills
  • Able to work in a fast-paced environment
  • Strong critical thinking skills
  • Ability to deal with potentially stressful situations
  • General office and customer service experience
  • Basic knowledge of Windows, Outlook and other Microsoft products
  • Ability to type 30 or more words per minute

Job Qualifications

  • High school diploma or equivalent
  • Strong communication and telephone skills
  • Experience in general office and customer service
  • Proficient in basic Windows and Microsoft Outlook
  • Ability to type 30 or more words per minute
  • Strong critical thinking skills
  • Ability to work in a fast-paced environment

Job Duties

  • Maintain positive customer relationships
  • Assist customers and employees in tracking and monitoring freight
  • Use customer retention techniques to ensure customer satisfaction
  • Perform daily freight tracing with customers
  • Assist other terminals with freight-related issues
  • Resolve customer issues effectively
  • Perform other related duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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