CUSTOMER SERVICE ASSOCIATE - SENECA

Eugene, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.50

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement plan options

Employee Discounts

Personal protection equipment (PPE) provided

Opportunities for training and development

Job Description

Goodwill Industries International, Inc. is a renowned nonprofit organization dedicated to enhancing the dignity and quality of life for individuals and families by strengthening communities, eliminating barriers to opportunity, and helping people in need reach their full potential through learning and the power of work. With a vast network of retail stores, donation centers, and vocational programs, Goodwill plays a pivotal role in providing employment, education, and support services to individuals facing employment challenges. Goodwill's stores offer a wide range of products and services, functioning not only as retail outlets but also as community hubs that empower underserved populations.
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Job Requirements

Must be 16 years of age or older
Must be 18 years or older to operate safety-sensitive equipment such as forklifts and pallet jacks
Ability to lift 10-35 pounds regularly and move up to 100 pounds with assistance
Ability to stand and walk for extended periods up to 8 hours per day
Use of vision (close, distance, peripheral, depth perception, and color) with the ability to adjust focus
Ability to frequently lift, carry, push, pull, bend, stoop, twist, crouch, and climb
Ability to talk and hear effectively
Must become certified on equipment as needed
Ability to work flexible hours including weekends, evenings, and holidays
Must report for scheduled work on time and be ready to work

Job Qualifications

Must be 16 years of age or older
Previous retail or customer service experience is a plus
Ability to communicate effectively in English, including reading and comprehending written and verbal instructions
Ability to operate cash register and POS system accurately
Capability to maintain a clean and organized sales floor
Demonstrated teamwork and collaboration skills
Commitment to safety protocols and loss prevention procedures

Job Duties

Provide outstanding customer service by greeting, assisting and engaging with customers and donors
Operate cash register and point-of-sale (POS) system, handle transactions accurately, balance cash drawer, and complete daily register reports as required
Receive, sort, and price donated goods according to company guidelines and quality standards
Restock merchandise, create displays, and maintain an organized and visually appealing sales floor as outlined in the Retail Concepts Manual
Ensure sales floor, fitting rooms, donation and production areas, and restrooms are clean, safe, and efficient
Adhere to safety and loss prevention procedures and report any unsafe conditions, injuries or suspicious activity to management
Collaborate with team members to meet production and sales goals
Participate in team meetings, training sessions, huddles, stretches, and store events
Communicate effectively and respectfully with team members, management, and customers and promote a positive, inclusive workplace culture
Exhibit professionalism, integrity, and a positive team-oriented attitude
Report for all regularly scheduled work on time, ready to work

Job Location

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