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PGA Tour Superstore logo

Customer Service Associate

Job Overview

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Employment Type

Part-time
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible scheduling
Employee assistance program

Job Description

PGA TOUR Superstore is a leading specialty retailer dedicated to golf and tennis enthusiasts, and it is part of the prestigious Arthur M. Blank Family of Businesses. Known for providing an extensive selection of golf, tennis, and fitness merchandise alongside expert services, PGA TOUR Superstore has positioned itself as a go-to destination for customers seeking premium-quality products and exceptional customer experiences. The company is recognized for cultivating a family-oriented workplace culture where associates are encouraged to develop their skills and thrive in a supportive environment. With a reputation for high customer satisfaction and community involvement, PGA TOUR Superstore continues to... Show More

Job Requirements

  • High School Diploma or equivalent
  • retail sales or customer service experience preferred
  • ability to stand for extended periods
  • ability to climb ladders and lift up to 30 lbs overhead
  • flexible availability including nights, weekends, and holidays
  • basic computer skills
  • good communication skills
  • strong organizational skills
  • ability to learn business acumen
  • self-motivated and accountable
  • ability to work in a fast-paced retail environment

Job Qualifications

  • High School Diploma or equivalent
  • strong listening and interpersonal skills
  • good verbal and written communication skills
  • basic computer skills with knowledge of Microsoft Office Suite
  • ability to organize multiple priorities
  • retail sales or customer service experience preferred
  • ability to stand for extended periods and perform physical tasks
  • flexible availability including nights, weekends, and holidays
  • quick learner with business acumen
  • strong self-accountability and proactive drive for results

Job Duties

  • Engage with every customer encountered and offer world class service by leveraging PGATSS service behaviors
  • Greet and engage customers throughout the Front-End areas (Cashier Area, Club Desk)
  • Execute all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons
  • Assist in keeping Front-End merchandise presence at a premiere stock and visual level
  • Ensure all Front-End equipment and supplies are maintained and operational
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Maintain the Front-End area in a clean, professional presentation
  • Accept cash, credit/debit card payments, and gift cards securely following SOP
  • Answer basic product questions and direct customers when needed
  • Stay updated on merchandising promotions and marketing events
  • Inform, educate, and promote product and service offerings
  • Provide feedback to Sales and Service Manager on operational opportunities

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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