Customer Service Associate

Indianapolis, IN, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

employee discount

Retirement Plan

flexible scheduling

Employee assistance program

Job Description

PGA TOUR Superstore is a leading specialty retailer dedicated to golf and tennis enthusiasts, and it is part of the prestigious Arthur M. Blank Family of Businesses. Known for providing an extensive selection of golf, tennis, and fitness merchandise alongside expert services, PGA TOUR Superstore has positioned itself as a go-to destination for customers seeking premium-quality products and exceptional customer experiences. The company is recognized for cultivating a family-oriented workplace culture where associates are encouraged to develop their skills and thrive in a supportive environment. With a reputation for high customer satisfaction and community involvement, PGA TOUR Superstore continues to expand rapidly across various locations, strengthening its presence in the specialty retail market. The organization takes pride in its diverse workforce, promoting inclusivity and equal opportunity in employment practices.

The Customer Service Associate plays a vital role within the store, reporting directly to the Sales and Service Manager. This position focuses on engaging customers at strategic points such as the Cashier Area and Club Desk, where excellent service delivery throughout the checkout and customer interaction processes is imperative. The associate will be responsible for processing returns, exchanges, gift cards, and lesson redemptions while upholding the store’s standards of neatness and organization in the front-end area. This role demands a personable and attentive team player who ensures transactions are processed securely and efficiently according to Standard Operating Procedures. Additionally, the associate will provide customers with pertinent product information, promote current store promotions and loyalty programs, and assist in maintaining a premiere stock and merchandising presence to drive sales. Their day-to-day responsibilities include managing front-end equipment and supplies, answering customer queries, and championing the company’s products and service offerings. By embodying the values and service behaviors promoted by PGATSS, the associate contributes to creating lasting customer relationships that encourage repeat business and support the overall growth and success of the store. This position requires flexibility regarding working hours, including nights, weekends, and holidays, reflecting the company’s dedication to delivering consistent and high-quality customer experiences.

Job Requirements

High School Diploma or equivalent
retail sales or customer service experience preferred
ability to stand for extended periods
ability to climb ladders and lift up to 30 lbs overhead
flexible availability including nights, weekends, and holidays
basic computer skills
good communication skills
strong organizational skills
ability to learn business acumen
self-motivated and accountable
ability to work in a fast-paced retail environment

Job Qualifications

High School Diploma or equivalent
strong listening and interpersonal skills
good verbal and written communication skills
basic computer skills with knowledge of Microsoft Office Suite
ability to organize multiple priorities
retail sales or customer service experience preferred
ability to stand for extended periods and perform physical tasks
flexible availability including nights, weekends, and holidays
quick learner with business acumen
strong self-accountability and proactive drive for results

Job Duties

Engage with every customer encountered and offer world class service by leveraging PGATSS service behaviors
Greet and engage customers throughout the Front-End areas (Cashier Area, Club Desk)
Execute all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons
Assist in keeping Front-End merchandise presence at a premiere stock and visual level
Ensure all Front-End equipment and supplies are maintained and operational
Demonstrate a culture of ethical conduct, safety, and compliance
Maintain the Front-End area in a clean, professional presentation
Accept cash, credit/debit card payments, and gift cards securely following SOP
Answer basic product questions and direct customers when needed
Stay updated on merchandising promotions and marketing events
Inform, educate, and promote product and service offerings
Provide feedback to Sales and Service Manager on operational opportunities