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Winn-Dixie Retail Stores logo

Customer Service Associate

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs

Job Description

Our client is a prominent retail grocery establishment that prioritizes quality customer service and operational excellence. As a trusted name in the retail grocery sector, they strive to provide a seamless shopping experience by maintaining a welcoming and efficient checkout environment. The company values integrity, teamwork, and a commitment to safety, making it a rewarding place to build a career in retail. Known for its robust customer service training programs and advancement opportunities, this employer fosters growth and development among its associates. The work setting involves dynamic, fast-paced store environments requiring adaptability and effective communication skills from all team members.Show More

Job Requirements

  • High School diploma or GED
  • Must be at least 18 years of age
  • Customer service skills
  • Effective communication skills
  • Ability to handle stressful situations
  • Basic computer skills required for online training
  • Compliance with company policies and procedures
  • High standard of integrity and reliability
  • Authorization to work in the United States
  • Successful completion of pre-employment drug testing and background check

Job Qualifications

  • High School diploma or GED
  • Must be at least 18 years of age
  • Customer service skills
  • Effective communication skills
  • Ability to handle stressful situations
  • Basic computer skills required for online training
  • Compliance with company policies and procedures
  • High standard of integrity and reliability
  • Authorization to work in the United States
  • Successful completion of pre-employment drug testing and background check

Job Duties

  • Create an environment that enables customers to feel welcome, important and appreciated
  • Address customer issues and complaints and resolve to full satisfaction within company guidelines
  • Stock front end products and restock supply items efficiently to eliminate waste
  • Manage lane according to service standards
  • Assist in training new cashiers
  • Use the point of sale system and handle various tenders including cash, checks, credit, debit, SNAP EBT, and WIC according to company policy
  • Coordinate daily store cash and accounting functions
  • Manage self-checkout lanes ensuring proper opening, reports printed and cash maintained
  • Troubleshoot front end equipment issues or contact retail service help desk as needed
  • Place discarded or returned merchandise appropriately and return carts to corral
  • Ensure company safety and sanitation standards are maintained
  • Adhere to regulatory compliance requirements related to food safety and product recalls
  • Report safety risks, accidents, illegal activity and ensure compliance with wage and hour policies
  • Monitor equipment condition and report safety hazards
  • Perform other job-related duties as assigned

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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